With over 9 years of experience in the IT industry, I am currently a Team Leader at Cognizant, where I manage teams such as media (Live), social media, and telecom. My core competencies include customer satisfaction, contractual obligations, client liaison, and team management. I am passionate about delivering quality services and solutions to our clients, and aligning with Cognizant's mission of transforming businesses with digital technology. I bring diverse perspectives and experiences to the team, as I have worked with different domains, geographies, and technologies throughout my career.In my current role, I am responsible for managing application support, production support, and troubleshooting teams, as well as collaborating with development teams to resolve customer reported issues and bugs. I also handle end-to-end hiring, resource management, scheduling, client governance, quality improvement, efficiency enhancement, and knowledge base curation. Some of the skills that I use in my daily work are CRM, media monitoring, backend monitoring, and troubleshooting. I have successfully handled multiple projects , ensuring customer satisfaction and meeting contractual obligations. I have also received recognition and appreciation from clients and senior management for my performance and leadership.