AeroLeads people directory · profile
Chandan Kumar Email & Phone Number
Director - Delivery
at
FarEye
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director - Delivery
Location
Noida, Uttar Pradesh, India
Company size
Who is Chandan Kumar? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Chandan Kumar is listed as Director - Delivery at FarEye, a with 580 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Chandan Kumar.
Chandan Kumar previously worked as Sr. Manager - Tech Support at Fareye and Technical Support Specialist at Leo Burnett. Chandan Kumar holds Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, A from Anna University.
Company email context
Email format at FarEye
This section adds company-level context without repeating Chandan Kumar's masked contact details.
FarEye
Review company-level records connected to Chandan Kumar before choosing the right outreach path.
Profile bio
About Chandan Kumar
I am an accomplished professional delivering nearly 12 years of career success in the IT industry; hands-on in Technical Support, Incident, problem & change management, IT infrastructure Management, Logistics & Supply Chain Management, Application/Product Support, and Software Support Service. My dexterity lies in working in a global team environment & coordinating with various stakeholders; trained & developed a team from 8 to 110, extending technical support to clients across the globe including EMEA, APAC, & US. Demonstrated excellence in grasping the big picture, conceptualizing, developing, implementing solutions, and partnering closely with business leaders & stakeholders to achieve higher levels of efficiency and effectiveness. Over time, I have proved my excellence in leading business architectural efforts to resolve integration & interface issues between various systems with a focus on optimizing performance, adding new features, and scalability.Key achievements :• Received Star Performer Award twice at FarEye Technologies Pvt. Ltd.• Successfully operated & directed complete support function from home during the pandemic with 700% growth in the Customer Satisfaction Survey• Developed a team from 8 to 100+ members (L1, L2 & L3), supporting 24*7, 365-days to clients globally • Merit of introducing R&R, Incentive plans for team motivation and engagement• Joined the start-up as one of the initial employees and played a strategic role in developing technical support processes right from the scratch as per the industry standards; defined & managed tools & processes for incident, problem and change management
Current workplace
Chandan Kumar's current company
Company context helps verify the profile and gives searchers a useful next step.
Fareye
5 roles
Chandan Kumar work experience
A career timeline built from the work history available for this profile.
Sr. Manager - Tech Support
Key Result Areas:• Engaging in Technical Support:- Managing the L1, L2 & L3 teams that comprises of more than 100 technical support engineers handling 8000 tickets per month and providing technical assistance as and when required for multiple customers- Providing technical support to clients across the world in APAC, US, and EMEA- Coordinating with onsite engineers and taking status reports of the project- Acting as a single point of contact for any escalations• Mapping client/business requirements, providing customized solutions involving finalization of product specifications and selection of appropriate techniques• Administering end-to-end development of applications utilizing some of the breakthrough and emerging technologies available in market• Maintaining Quality:- Assisted in setting up 5 members from Quality Team for maintaining and improving the quality of Support: maintaining 99% CSAT with 33% of Survey filled percentage - Maintaining good relationships with customers by having MSR (Monthly Service Review) & QBR (Quarterly Business Review)- Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process- Making a quality checklist and ensuring that the quality team adheres to the standards set by the organization after thorough research and identification of pain points• Providing Technical & Product Training:- Conducting training sessions from time to time on technical developments and company products- Providing training on new functionalities of the product- Hiring technical writers to develop a proper training module and created a training library for training purposes- Reviewing complete product manuals and documentation and approving them for use• Leveraging expertise in using tools like Service Now, JIRA and Freshdesk; performing complete customization on Freshdesk
Technical Support Specialist
Key Result Areas:• Provided support for Windows, iOS & Linux applications• Managed customers from regions of APAC (Asia Pacific), EMEA (Europe Middle East & Africa) and NA (North America)• Addressed customer expectations and communicated for smooth execution of the projects as per delivery milestones and SLAs using ITIL and Six Sigma concepts• Fetched results from the remote server using Web API OData (Open Data protocol)• Tested Web API using Postman• Wrote SQL queries for fetching the results from local database server• Provided support for open-source operating system Red hat 5.4 and Red hat 6.0 locally• Worked on two Ticketing Tool, Service-Now and Redmine
May 2015 - May 2017
Senior Executive
• Provided client hardware/software/OS support of Microsoft Windows XP/Win7/Win8 and managed system administration for the same• Managed Data Protection and maintenance of healthy network using different backup and recovery strategies and Automated System Recovery Disk• Assisted in open-source Operating system Red hat 5.4, Red hat 6.0, Ubuntu 10.10, Red Flag• Provided technical support for Network Printer & Evolis Printer (Pebble3, Pebble4 & Primacy); engaged in Hardware/Software/OS administration for Windows Server 2000/2003/2008/2012, SQL Server 2000/2005/2008
Jul 2013 - Apr 2015
Technical Support Engineer
Sony India Pvt. Ltd.
Key Result Areas:• Performed troubleshooting for Sony Vaio Laptops and resolved technical issues; managed escalations from L1 by taking Remote Desktop troubleshooting• Supported the customer on real-time ticketing system• Gained Hands on experience in Windows & Linux Operating Systems
Jan 2010 - Jun 2013
3 education records
Chandan Kumar education
Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, A
12Th, Science(Physics,Chemistry & Mathematics, A
Holy Mission High School
10Th, Science
Rps Residential Public School
FAQ
Frequently asked questions about Chandan Kumar
Quick answers generated from the profile data available on this page.
What company does Chandan Kumar work for?
Chandan Kumar works for FarEye.
What is Chandan Kumar's role at FarEye?
Chandan Kumar is listed as Director - Delivery at FarEye.
Where is Chandan Kumar based?
Chandan Kumar is based in Noida, Uttar Pradesh, India while working with FarEye.
What companies has Chandan Kumar worked for?
Chandan Kumar has worked for Fareye, Leo Burnett, Smart Chip Limited, and Sony India Pvt. Ltd..
How can I contact Chandan Kumar?
You can use AeroLeads to view verified contact signals for Chandan Kumar at FarEye, including work email, phone, and LinkedIn data when available.
What schools did Chandan Kumar attend?
Chandan Kumar holds Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, A from Anna University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Chandan Kumar you were looking for.
View similar profiles
