Assisting Cisco Global Customers on day-to-day problems regarding Security Solution. Responsibilities include•Implementation and troubleshooting network issues involving ISE, BYOD•Collaborating with cross-functional teams (consulting engineers, partners, SEs) to provide a quick and working solution for customers•As a senior member of the group, work on high priority and business impacting escalations and provide timely resolution to all of them•Work with various software… Show more Assisting Cisco Global Customers on day-to-day problems regarding Security Solution. Responsibilities include•Implementation and troubleshooting network issues involving ISE, BYOD•Collaborating with cross-functional teams (consulting engineers, partners, SEs) to provide a quick and working solution for customers•As a senior member of the group, work on high priority and business impacting escalations and provide timely resolution to all of them•Work with various software development teams on product growth and product features to include in new releases•Work with product groups to make Cisco products better through filing bugs when encounter and through product enhancement suggestions•Build productive relationship with customer and take ownership for customer success. Fully identify and resolve issues and think beyond the fix to prevent future problems•Generate Sales Leads by identifying opportunities where Cisco products or services can be provided to customers Show less

• Member of core Authentication, Authorization & Accounting team (AAA) • Provide technical assistance to customers on complex issues of TACACS+, RADIUS, EAP, PKI,802.1x Authentication Authorization & Accounting on ACS 5.x, ACS 4.x & ISE• Recreate customer scenarios in lab to drive resolution of complex issues

•Designed configuration & troubleshooting labs for students on switching technologies, routing protocol & access control list•Graded labs and help students with networking concepts and related labs

•Provided technical support for Cisco small business products to customers and partners•Reviewed configuration, troubleshoot and reached optimal solution to the problem •Coordinated with engineering, development & escalation teams for critical bug fix for Cisco small business routers, wireless access points & switches•Educated customers about “Multiple User Beta Test Agreement”, published “Beta Firmware” and updated the test results to the development and escalation… Show more •Provided technical support for Cisco small business products to customers and partners•Reviewed configuration, troubleshoot and reached optimal solution to the problem •Coordinated with engineering, development & escalation teams for critical bug fix for Cisco small business routers, wireless access points & switches•Educated customers about “Multiple User Beta Test Agreement”, published “Beta Firmware” and updated the test results to the development and escalation team•Validated issues through lab re-creation and case documentation for bug generation•Managed support cases to ensure issues were recorded, tracked, resolved and followed up•Developed technical documents for future reference regarding cases successfully solved and implemented Show less

•Worked with control pumps, sprinkle systems & fire extinguishers to meet regulations & assure safety•Conducted annual building safety inspection; labeled and managed inventory for hazardous chemical disposal

•Helped students understand concepts in renewable energy •Responsible for invigilating exams & grading labs for “Wind Engineering”