● Lead program strategy and delivery for designing, implementing ServiceNow solutions● Drive solution adoption and business value articulation for customers● Drive collaboration and innovation strategy with technology partners and vendors● Lead technical strategy to adopt ServiceNow across enterprise BUs for a seamless integrated platform● Drive future roadmap, upsell for solution expansion and engage with other client business partners

● Manage technical solutions, service delivery and client relationship for all observability, AIOps and Service Management suite of products for the customers including Event Management, Monitoring Tools, Automation, ServiceNow Development / Support, ITSM Process Consulting and Splunk Development● Design and Implement solution for IT Operations Management and Business Service Mapping to enhance monitoring for critical business applications● Responsible for establishing Service Assurance CoE for Monitoring & Automation Tools● Pre-sales activities for Infrastructure Monitoring, Event Management, Application Performance Monitoring, Discovery, Automation, Analytics and Reporting solution

● Manage enterprise monitoring infrastructure and implementations for datacenters● Manage delivery and lead Infosys global teams● Implementation, Configuration, Management and Support for ESM and Automation tools● Drive solution adoption and business value articulation for customers● Track and manage projects operational parameters