Chandra Carter

Chandra Carter Email and Phone Number

Sr. Delivery Manager - Infrastructure @ Fiserv
brookfield, wisconsin, united states
Chandra Carter's Location
Clarkesville, Georgia, United States, United States
Chandra Carter's Contact Details

Chandra Carter personal email

About Chandra Carter

A senior level program / project / change/ risk manager, Six Sigma Master Black Belt certified, with strong leadership and interpersonal skills, seeking a new opportunityExperienced in Risk Management, Six Sigma, Program/Project Management, Quality Assurance, Process Designs, Data Analysis and Reporting ResultsAbility to create executive level reporting, presentations and communications, influence and build relationships within all levels of an organizationExperienced in handling conflict, issues and barriers that prevent successful integration of change into an organization - Master Black Belt Certified – Six Sigma: Data analysis and statistical controls; Process design and improvements and gap analysis- Risk Management and Quality – Enterprise to Technology Compliance Programs, defining gaps and mitigation with measures; experience in testing and quality assurance and leading quality audits- Program and Project Management – Large to mid-size initiatives, End to End (SDLC) in program and project management (waterfall) - Reporting – Risk dashboard reports with metrics and controls; regulatory presentations and senior management reports- Process Improvements - Analyze, design, document and implement new and improve procedures and standards- Management experience direct and indirect reports, stakeholder management and communication plansTechnology and Operations:Banking: Debit Card, ATM, Pricing, Settlement, Fraud, Payment Processing/Services, Infrastructure Upgrades Human Resources: Employee Administration, Global Recruiting, Staffing, Compensation, Global Training, Competency and Skill ModelsFinancials: Accounts Payable, Accounts Receivable, General Ledger and Payroll Microsoft Office: Word, EXCEL, PowerPoint, Visio and Microsoft Project

Chandra Carter's Current Company Details
Fiserv

Fiserv

View
Sr. Delivery Manager - Infrastructure
brookfield, wisconsin, united states
Website:
fiserv.com
Employees:
27171
Chandra Carter Work Experience Details
  • Fiserv
    Sr. Infrastructure Project Manager
    Fiserv Sep 2022 - Present
    Remote
  • Fleetcor
    Sr. Project Manager Infrastructure
    Fleetcor Dec 2021 - Aug 2022
    Remote
  • Fiserv
    Sr. Infrastructure Project Manager
    Fiserv Feb 2016 - Dec 2021
    - Responsible for planning, coordinating, and monitoring large scale scope and budget infrastructure projects with a high degree of complexity and risk- Partnering with key business stakeholders to ensure a successful start-up and completion of the project.  - Project manager for projects across multiple business units or functional areas
  • Bank Of America
    Technology Solution Project Manager
    Bank Of America Aug 2002 - Dec 2015
    - Responsible for managing mid-size to large initiatives from end to end for technology and business processes- Program Manager experience, responsible for program level management including forecast, plan, program and project oversight and governance- Manage projects using change and project management frameworks, Six Sigma Methodology, program/project reporting tools and financial systems; ensuring efficient utilization of resources- Partner with the business to ensure initiative objectives and requirements are accomplished on – time and within budget - Tollgate reporting: Create and present status, scope, timeline, business benefits, success measures to Sr. Management
  • Bank Of America
    Sr. Operational Risk Specialist
    Bank Of America Aug 2002 - Dec 2015
    - Created and deployed the Compliance Program within consumer/small business technology; lead assessments, created and implemented mitigation plans and implemented Global Risk policies and processes- Identified key regulatory requirements impacting core business/technology processes, documenting and assessing the control environment, providing reports and gap analysis - Conducted process integration and improvements for Risk Management team; consolidating processes, applying lean concepts, introducing standard operating procedures - Created and implemented training programs for Risk Management education and awareness, resulted in a required training for division and deployed across other CIO organizations- Testing: Sarbanes-Oxley, Anti-Money Laundering, Compliance Framework and BASEL II- Gathered data and dashboard reporting for quality, identifying issues and gaps- Assisted with Regulatory presentations and reports for OCC exams
  • Bank Of America
    Sr. Change Manager
    Bank Of America Aug 2002 - Dec 2015
    - Designed enterprise processes for change and project management and governance routines - Process owner for Initiative Planning in support of Enterprise Business Change- Governance and Support Lead and Risk Assessment Lead for Enterprise Change team- Responsible for managing implementation of supporting technical solutions in Debit/ATM operations- Developed Project Charters, Business Case, Business and Functional Requirements using Six Sigma and Enterprise Change Management Framework and Processes- Managed project teams including functional and technical resources- Conducted sessions to define current environment and target environment with gap analysis- Defined current and target environments with operational impacts via process maps- Coached and mentored various projects in support of six sigma tools, control, risks analysis and deployment
  • Bank Of America
    Sr. Software Quality Assurance Analyst
    Bank Of America Aug 2002 - Dec 2015
    - Partnered with Management teams to implement change and adoption of Standard Software Process, provided input to Software Process Improvements - Lead and coached large technical project teams to ensure quality practices/processes- Identified and addressed issues and gaps; analyzed, designed and documented new or modified quality assurance procedures and standards- Lead and participated in audits for key process areas; communicate and assist project manager in resolving non-conformances- Quality Assurance for the Enterprise Change Methodologies
  • Intercontinental Hotels Group (Ihg®)
    Hris Director
    Intercontinental Hotels Group (Ihg®) Mar 2001 - Aug 2002
    Greater Atlanta Area
    - Responsible for ensuring HR applications are aligned with business strategies, working with CIO- Director of HRIS team, including personnel and department budget- Member of the Global Data Privacy task force team, representing the HR Division- Accountable for ROI, cost and time estimates, specifications, scope and deliverables - Established and chaired cross functional Steering Committees to meet business needs
  • Harland Clarke
    Manager, Change And Communication Team
    Harland Clarke Jun 2000 - Mar 2001
    Greater Atlanta Area
    - Participated in Request for Proposal and system selection process for CRM, Sales Force Automation, Customer Service and Call Center applications for project implementation- Lead efforts for development and implementation of Change Management Strategies; Stakeholder Management, Training Strategy and Implementation, Communication Plans, Organization Design- Planned and facilitated Stakeholder workshops; managing impact to organization
  • The Coca-Cola Company
    Information Systems Account Manager
    The Coca-Cola Company Oct 1994 - Feb 2000
    Greater Atlanta Area
    - Responsible for The Coca-Cola Company global HRIS strategies, working with the Executive Directors and Managers of HR to consult, influence and map technology - Responsible for maximizing value of Information Services (IS) and Information Technology (IT) products and services; managing HR relationships with internal and external IS service providers- Lead clients in selection of existing/emerging technologies consistent with network capabilities- Setup project requirements, scope, cost, legal contracts, negotiations for development of applications- Project management and functional expertise for large implementations; full life cycle

Chandra Carter Skills

Operational Risk Management Enterprise Risk Management Project Management Process Improvement Six Sigma Process Design Quality Control Metrics Reporting Change Management Reporting Metrics Metrics Data Analysis Change Initiatives Project Planning Budget Forecasts Debit Cards Payment Card Processing Waterfall Requirements Management Project Scope Development Resource Management Team Management Program Management Interpersonal Skills Leadership Full Sdlc Cross Functional Team Leadership Business Process Improvement Business Analysis Requirements Gathering Regulatory Requirements

Chandra Carter Education Details

Frequently Asked Questions about Chandra Carter

What company does Chandra Carter work for?

Chandra Carter works for Fiserv

What is Chandra Carter's role at the current company?

Chandra Carter's current role is Sr. Delivery Manager - Infrastructure.

What is Chandra Carter's email address?

Chandra Carter's email address is ch****@****cor.com

What schools did Chandra Carter attend?

Chandra Carter attended The University Of Southern Mississippi.

What are some of Chandra Carter's interests?

Chandra Carter has interest in Animal Welfare, Science And Technology.

What skills is Chandra Carter known for?

Chandra Carter has skills like Operational Risk Management, Enterprise Risk Management, Project Management, Process Improvement, Six Sigma, Process Design, Quality Control, Metrics Reporting, Change Management, Reporting Metrics, Metrics, Data Analysis.

Who are Chandra Carter's colleagues?

Chandra Carter's colleagues are Mohammad Nafi, Chris Siebe, Quincy Coles, Joyce Bautista, Meghna Jain, Karen Larsen, Lillian Kombo.

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