Program Manager
CurrentAs a program manager I am responsible for product planning and execution throughout the product life cycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, configuration, and outside vendors. I am responsible for ensuring client satisfaction and to ensure that goals and timelines are met.Driving account planning, partnering with engineers and design teams to create portals by gathering and evaluating user requirements while adhering to style standards on fonts, colors and images provided by the client as well as implementing features that are useful for collection of data and reporting. Also responsible for creating playbook and on boarding new clients.Responsible for project planning and execution including gathering client requirements, creating project strategy with internal teams, setting timelines, monitoring project execution for potential issues and blockers that I can resolve and regularly reporting execution status out to stakeholders.Gather and analyze data on logistics and importing of hardware globally in order to save the client on fees and time to reduce their expenses. Report Service Level Agreements, control and monitor project budgets and inventory levels based on baseline activities, claims, contracts, suppliers, and logistics storage. Collaborate with the Service Delivery Team and peer teams in order to enhance and establish the delivery processes by creating portals with accessibility to the shipper, receiver, and client with the goal of increasing efficiency and scalability. Responsible for analyzing and reporting the monthly budget and billing for the client portfolio on an estimated 2Million dollar project. I analyze and report on the use of hardware, the frequency in which equipment is exchanged, and the life expectancy of a device, storage times, as well as turn times in configuration and logistics.