I'm thrilled to have joined Cogent Hub as an Assistant Manager for V&A Trainer. My job role typically combines leadership with specialized training to improve communication skills within a team, especially in customer service or call center environments. Here’s a breakdown of key responsibilities:1. Training and Development.2. Quality Assurance and Feedback3. Coaching and Support4. Performance Tracking and Reporting5. Collaboration and Team Leadership6. Process Improvement7. Customer Satisfaction and ComplianceThis role requires a blend of training expertise, cultural awareness, and strong leadership skills to foster a high-quality communication environment for the organization.

Team Management, People Management, Conflict management, Keep a track on Performance, Growth n Development of FTEs

I looked after the entire customer service operations team, managing the client escalations, keeping a track of the agent performance, attrition, recruitment. Conflict management, Incident management and Team Management are also major focus areas.

My roles and responsibilities are client management, escalation management, vendor management, data analysis and scrubbing, service now request management, ITSM work under Life Cycle Management for Procurement department for Computer and accessories in Bangalore, India. Package - 8L+