• Consulting client to define the best uses of implementation towards their needs.• Collaborate and work with sales, product and support teams to ensure satisfying customer journey.• Providing & guiding technical training and user manual to the outlets.• Ensured all the hardware given to client are recorded. • Build and maintain relationships with customers to maximize product feature adoption and satisfaction.• Monitors Merchant's adoption journey and serves as their guide to success.• Maintain customer engagement with a focus on customer satisfaction and increasing adoption.• Answers customer inquiries about best practice content or general needs.

• Record information into Cargo wise 1.• Check completed work for accuracy. • Enter data according to Standard Operating Procedure.• Proactively communicate with customer via email.• Respond to queries for information and access relevant files.• Keeping sensitive customer or company information confidential

Roles and Responsibilities-Operate as the lead point of contact for any and all matters specific to your property portfolio-Grow and maintain hotel partnerships by identifying opportunities for hotels, analyze the hotel’s potential for growth and manage the relationship with hotels’ key personnel.-Forecast and track key account metrics-Use current partner network to generate new leads-Monitor guest reviews for OYO Rooms and find quick solutions to avoid similar experiences/ reviews.

• Take and retrieve messages for various personnel. • Makes reservation according to information provided by online travel agent or guest via phone call or email. • Maintain efficiency of the Front Office Management and Customer satisfaction control.• Directs visitors by maintaining employee and department directories; giving instructions.• Maintains security by following procedures; monitoring emails; ensuring smooth check in check out process.• Perform Night Auditing and Handle Shift arrangement and regulation.• Handle operations with proper usage of Property Management System• Maintains safe and clean reception area by complying with procedures, rules, and regulations. • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.• Contributes to team effort by accomplishing related results as needed.• Handles housekeeping staff regulation, Linen storage collection, laundry documentation.• Perform guest check in and check out duties.• Assists with other related clerical duties.