- Head of Signifyd customer voice and advocacy programs signifyd.com/flow- Own Customer Advisory Board and executive roundtable/ dinners across AMER- Launched Signifyd's 30 Most Influential in Ecommerce awards, featuring honorees from Toys R Us, Blue Nile, Sonos and many more. https://www.signifyd.com/most-influential-ecommerce-leaders-2021/- Expanded our virtual ecommerce community to include Slack and Linkedin Groups to further enable customers and prospects to network, share ideas and directly collaborate. During the pandemic, our online meetups and community tools have enabled leaders to get much needed group therapy and help each other navigate this critical time.- Grew brand recognition on third party review sites and generated new enterprise sales quotes. I unlocked 4 new G2 badges, increased Enterprise reviews and reached 200+ reviews. - Own additional customer marketing programs including references, referrals, and run the monthly customer newsletter.

- Market Hero Award winner- Launched and manage Signifyd's virtual advocacy community, FLOW Forward (hosted on Influitive).- Deployed company's first customer referral program, driving $40K in revenue within first 5 months.- Own strategy and execution of our third-party review campaigns - we are #1 on G2.- Plan and put on white glove in-person networking experiences across the US, including FLOW SF, SD, and NY.- Drove the launch of our 2020 NPS campaign in partnership with the CSM team, yielding 300% increase in responses and increase in NPS score.

- 2017 Q4 Spark of the Quarter Nominee- Support and scale GuideSpark’s platform go-to-market release (August 2017)- Manage and consult strategic enterprise accounts by ensuring video collateral is updated and campaign audience are engaged- Promote and develop multi-year playbooks, pitch decks, training documents, and solution verticals to support Customer Success and to lead cross-functional efficiencies within a fast changing organization - Define, measure and iterate on customer campaigns by analyzing qualitative and quantitative data; Present findings to demonstrate the effectiveness of activities and prescribe strategy change if needed - Design and implement bespoke content architectures and campaigns in alignment with customer KPIs (Regularly outperforming external marketing benchmarks by 20-30%)- Spearhead low-touch service model to streamline the internal delivery process for 50% of Communicate Cloud clients in 2018, resulting in 400+ hours in time savings- Technical platform expert and main CSM point of contact for training and talk tracks to help clients increase adoption and fully maximize the value of GuideSpark’s platform and professional services

GuideSpark has pioneered a new paradigm, the Communication Journey, that encompasses a multi-layered employee communication experience to help employees gain full understanding of new policies and priorities. As the digital world shifts, and new generations of people join the workforce, GuideSpark will continue to focus on delivering best in breed software incorporating new technologies and expanding our communication model. We envision a world where organizations can better connect to employees to drive real change and make life at work better for everyone.

Colliers International is an industry-leading global real estate company operating from more than 500 offices across 66 countries. Our enterprising culture encourages Colliers people to think differently, share great ideas and create effective solutions that help clients accelerate their success.As an Investment Research Intern, my responsibilities included:- Analyzing property reports, auditing data, and presenting findings.- Writing companywide newsletters and announcements on behalf of Marketing Department and Regional Manager.

By applying Xerox's expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.While as the Contract Eligibility Analyst Intern, I was assigned to work on the Los Angeles Mass Transit System (LA Metro) contract. My main responsibilities included:- Processing over 100 Transit Access Pass (TAP) applications per day- High volume data entry and auditing- Streamlined application screening process resulting in 67% productivity increase