Stacey Kurzendorfer Email & Phone Number

(Berlin, Dubai, Kuwait)

Driving continuous improvement initiatives as a Change Lead in several large-scale transformations involving culture change, process change, and mindset change to streamline processes and produce improved financial, employee and customer gains.Main achievements:Implemented a full change management methodology while supporting the rollout of more than 30 continuous improvement projects in a corporate function managing 36 hotels across EuropeEngaged the business, implemented adoption programme for a new digital system in a hostile retail work environment; improved customer satisfaction by 15%

China, Uae, Canada, Kuwait, And Globally (Remote)

Worked with selected clients through referrals to help them be the best version of themselves through colour, style, and wardrobe consultations.

Kuwait

Worked with a government tourism entity on a large strategic transformation project to reform tourism offerings.Main achievement:Set up a framework for culture change and change management across the entity, managed communications company-wideWorked with a private sector growing family business (four sectors) on their advisory board to improve the functioning of their operations Main achievement: Improved structure of family and corporate governance functions, supported website development

Dubai, United Arab Emirates

Drove organisational transformation strategy, supported training and communications with a real estate client.Main achievements:Improved the process of turning leads into business, improved workflows across the business, facilitated company rebranding during the growth phase.Added Change Management to the Strategic Services line, alongside other services to conclude the Organisational Transformation roadmap.

Jbr, Dubai, Uae

Drove continuous improvement initiatives in the hotel to comply with Marriott international standards. When I joined, the hotel was failing the Quality Audit Standards, and the work environment was quite dysfunctional. When I left, the hotel scored 99.2% on the international brand standards audit and 88% on Operations. Main achievements:Significantly improved execution of operational excellence standards in the hotel; Motivated behavioural change to create a dramatic improvement in Marriott audit and in guest satisfaction scores (over 20% on audit, Trip Advisor ranking improved 60 points from 185 to 122, and guest Overall Satisfaction scores increased by 15%.)

Dubai, United Arab Emirates

Managed the Quality Assurance portfolio and delivered on the Brand Standards promise as a member of the Senior Management team across all business units and restaurants (14 entities in total). Many of the business entities I supported had no or very poor-quality standards without any systems. I changed that. Main achievements:Implemented new Quality Management Systems (QMS) in Leisure clubs and restaurantsSourced and implemented a new Quality Assurance feedback system for the hotels

Shanghai, China

Focused on continuous process improvement, ensuring consistent quality delivery of the franchised four-year university programme (Events Management) in partnership with various British Universities. Taught Organisational Behaviour, Events Management, International HR, and Global Events courses.

Doha, Qatar

Accomplished innovative business process improvements resulting in financial and/or customer loyalty gains and applied Six Sigma project methodology (Define, Measure, Analyze, Improve, and Control) in a competitive hospitality environment.

Dubai, Uae And Damascus, Syria

Partnered with two key clients (SCTDA and Best Cities Global Alliance), as a consultant, on two major tourism projects designed to increase international competitiveness and gain ISO Certification.

Dubai, United Arab Emirates

Secured a 95% rating on the Leading Hotels of the World audit and an ‘excellent’ ISO Certification rating of the hotel.

Erding, Germany

Partnered with British Airways and Qantas Airlines to streamline and synchronise process flows and operational interfaces of workflows of integrated systems.

Colombia And Mexico, Latin America

Acted as an on-site bridge among various cultures to introduce operational innovation and effect change in a complex multinational environment. Overcame the culture of mistrust to improve relationships between and among managing Joint Venture partners.

Toronto, Ontario, Canada

Worked across a number of ministries and entities while assuming progressively responsible HR and labour relations positions in the Canadian provincial government,

Post Graduate Management Studies, International Business

International business training and placement overseas with an emphasis on exposure to a wide variety of practical business skills..

Master Of Human Resource Management (Including Labour Relations), Human Resources / Labour Relations

Specialised in human resources management and labour relations. Studies included labour law, human resource management, contract.

Bachelor Of Arts (Ba) And Bachelor Of Science (Bsc), Sociology, Life Sciences

Graduated Summa Cum Laude in Sociology