As an Assistant IT Manager at DHL Supply Chain, I lead and support various IT projects and operations, ensuring quality, efficiency, and customer satisfaction. I have over 5 years of experience in IT service management, technical support, and network services, working with global and diverse teams and clients.I have multiple certifications in ITIL, Scrum, and problem management, which demonstrate my commitment to continuous learning and improvement. I also have strong skills in BigQuery, SQL, Jenkins, Google Cloud Console, and Visual Code Studio, which enable me to perform data analysis, testing, and troubleshooting. I am passionate about delivering innovative and reliable IT solutions that enhance business performance and user experience.● 1 year at Gro247 – founded by Unilever, one of the fasted growing eB2B platform in the market.● 4 years experience at Robert Bosch Engineering, a MNC company with international standardized IT operation process, interacting with Bosch users globally, experience in leading ticket distribution and improving processes within the project. ● Two times ‘SPOT Awards’ with high appreciation for customer service.● Project management: Leading project revamp network and report system at Christina’s in order to centralize network status report and improve guests experience.● ITIL v3 Foundation Certified.● Fluent English (Top 10 of English tournament at Bosch among 1000 employees)