Channa Samarasinghe Email & Phone Number

Brisbane, Qld, Au

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

• Prospecting to gather new leads that includes cold calling and door knocking in my chosen farm area.• Ability to use my strong interpersonal skills to manage contracts, negotiations, and aspects of the sales process to finalise a sale.• Develop positive and trusting relationships with customers by addressing individual needs.• Effectively using my networking skills to develop and nurture an effective sales pipeline to grow my existing business to best assist clients.• Remaining up-to-date on market trends and property values to provide value for all clients in my selected farm areas.

Auckland, New Zealand

• Prospecting to gather new leads that includes cold calling and door knocking in my chosen farm area.• Ability to use my strong interpersonal skills to manage contracts, negotiations, and aspects of the sales process to finalise a sale.• Develop positive and trusting relationships with customers by addressing individual needs.• Effectively using my networking skills to develop and nurture an effective sales pipeline to grow my existing business to best assist clients.• Remaining up-to-date on market trends and property values to provide value for all clients in my selected farm areas.

Auckland, New Zealand

• Being directly involved in the recruitment process for the outlet• Ensure F&B offerings and services are maintained to the highestbrand standards.• Ensure that all supervisors have the necessary tools and operatingprocedures to manage the allocated shifts.• Providing adequate training regarding conflict resolution for juniorstaff members & supervisors.• Manage conflict or complaints appropriately, diffuse high-tensionsituations in a professional manner.• Record and track sale and consumption of all items to ensuremaximum profitability.• Payroll management

Auckland, New Zealand

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelComply with all health and safety regulationsReport on management regarding sales results and productivity

Rosie Parnell

Training and Development o Ensuring that staff have the necessary tools to perform the duties assigned.o Organizing meetings with the senior management team to address issues.o Implementing and analyzing strategies to improve time management techniques of employeeso Being able to ensure consistency in service is maintained throughout the shifts in order to meet customer expectationso Attending leadership meetings to track the performance of the current establishment and to discuss strategies to develop the business. o Being directly involved with the induction of front of house staff enabled me to learn the intricacies of people management skills which is essential in any establishmento Encouraged Critical thinking within a limited time period.Financial exposureo Analysing competition within the industry to determine better selling propositionso Understanding of Profit and Loss reports to determine current standing of companyo Implementation of cost control in regards to budgets, menu changes and ordering within the establishment

Auckland, New Zealand

An innovative company that has established itself within the past 10 years to be amongst the best restaurants and cafes in Auckland today. Training and Development Leading restaurant service unsupervised as the Duty Manager Induction of new and existing employees in regards to procedures set by the hip group to ensure absolute customer satisfaction Analyzing of labor cost and implementation of tactics to ensure maximum efficiency. Customer Experience Ensuring that junior employees are trained to take orders from customers and manage tasks involving their allocated sections Handling of guest complaints to ensure issues are resolved in a professional manner Financial exposure Handling of cash up procedures  Analysis of profit and loss reports with operations managers to understand budgeting and staffing costs. Implementation of cost control in regards to food and beverage

Auckland

Maintaining a high degree of professionalism, time management and an eye for detail to ensure a high level of guest satisfaction as the Sofitel brand represents elegance and sense of plasir.

Novotel, Queenstown Resort

Intensive Cross training within the Accor property involving Front Office operations, F&B Operations, Housekeeping, Sales & Administration and a range of other departments which will enable me to gain enough experience and confidence to take on the role of an Assistant Manager.

Auckland City

Concierge services for Corporate and Business Clientele, F&B services offered at the Executive Club lounge

Gathered the education, tools and contacts necessary to help me pursue a successful career in the Hospitality Industry

Six month internship training in banquet operations, catering for events, also worked extensively in Minibar and Roomservice. Also worked in the in house Cafe

Had the opportunity of working in the purchasing department, and worked in the 3 F&B outlets at the hotel which were Polynesian, Italian and a buffet restaurant. Gained a lot of experience in the kitchen department as i spent 2-3 weeks in cold kitchen, hot kitchen, pastry, butchery, and bakery. Also got the opportunity to supervise in the stewarding department and gain knowledge on how the department operated. i spent the last month and half in the banquets department.

My first experience in the hospitality industry. was introduced to the Front office operations, Spa operations, Kitchen, and gained experience by working in the in house restaurant and bar

Bba In Hospitality Management, Hotel Management

Activities and Societies: Participated in a few musical events, attended the wine club.

Wset Level 1, Wine Steward/Sommelier, Merit

This qualification offers broad coverage of all product categories in the field of alcoholic drinks, together with the theory of tasting.

Highschool Diploma

Activities and Societies: CIS Community service, Swim team, Track & field team, Concert choir & band.