Channing Johnson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Led team of learning operations and logistics specialists for the Global Talent Management COE. Responsible for LMS administration, governance, support and day to day operations. Led LMS engagement, learning measurement and analytics, event logistics, vendor and budget management. Created and implemented system functionality, reporting, policies, and processes.

Chicago, Illinois, United States

Scope, develop, and deliver iterative professional development that enables our frontline workforce to meet the constantly evolving needs of our business. Our charter is to continually upskill and advance frontline capabilities.

Chicago, Illinois

Support the Direct sales organization via the sales process playbook, CRM system and processes, sales enablement tools and lead generation program support.

Schaumburg, Il

Manage budget for all MW Marketing Departments. Includes monthly BVA review and variance explanations, EBIDTA Gap Initiative champion and performance readouts, spend consultations and Retained Advertising forecasting and coordination. Facilitate monthly Finance close activities.Oversee and manage head count for MW Marketing VP organization totaling ~300 people. Weekly tracking and forecasting of headcount. Work with HR and Fin correct errors and implement movement. Forecast HC movement within entire organization. Make recommendations on adjustments and opportunities for efficiencies with VP and each Director.Project management for network based abbreviated dialing codes, and area code overlays. Lead cross functional team overseeing implementation of area code overlays.Vendor management covering negotiations, sourcing contracts and payment reconsiliation.MW Marketing champion for AP processes and troubleshooting. Led rollout of Ariba e-payables system. Trained employee's, created supplemental training materials and collected open issues for national AP team.

Schaumburg, Il

Our ultimate focus was not to improve training, but ultimately to improve our stakeholders performance.Measurement - conduct studies looking at the efficiencies, effectiveness and outcomes of trainers, initiatives and programs. Measures range from participant reaction (level 1) to ROI (level 5). Serve as measurement consultants providing direction and feedback on initiative/process structure. Build measurement culture within Dept and with stakeholders. Collaborate with HQ and Area counterparts on system and process enhancements and strategic direction of measurement.Budget - manage Operating Expense and Capital Expense Budgets. Create yearly budget in consultation with leadership team, forecast and track dept needs, focusing on most efficient use of funds. Submit budgets requests, Best View, and determine funding availability for projects.Operations - Focus on efficient use of funds and green initiatives. Scheduling support for Customer Service, Retail and B2B sales teams. Off site training coordination and reservations. LMS System, Scheduling, Survey and Observation tool administration and maintenance. Material and supply ordering for department. Play active role in scoping strategic system creation, enhancement, launch and use. Partner with Lean Six Sigma teams on various Training focused projects.Project management - Various projects at Channel, Dept., Area and National levels. Multiple successes with establishing, enhancing and evaluating policy and procedures including travel, purchasing, roster management, observations of facilitators and pilot courses.

Schaumburg, Il

Launched and manage team of four focused on Training Completion Reporting, employee engagement programs/contests, and Learning Management systems (LMS).Completion Reporting - Transformed training completions reporting process from 12 hour process, once a week for retail channel only, to a 30 mins process ran daily for both Sales and Customer Service covering ~15K learners.LMS - Launched a new learning management system, supporting administration of online training assignments, instructor lead activity building, and overall course creation. Trained department on functions and structure of the tool. Developed processed for admin functions and partnered with HQ Admin and other Areas to scope and implement system enhancements and continuous improvement to add functionality and improve efficiencies. We focused on quality and reliability of the tool.Data Certification - Co-created Data Certification program, an employee engagement and education program. Set goals and targets with Marketing and created weekly reporting. Provided read out on progress, and results to leadership. Troubleshot participant issues and questions, improving employee experience where we could. Expanded program from original Retail and B2B teams to include Customer Service and Indirect sales channels. Created KPI metric to allow Retail support teams to participate. Data Certification was adopted as best practice across entire Verizon Wireless enterprise.Team Leadership - managed day to day activities of the team. Set strategic and tactical goals and assigned responsibilities and structure to team members. Coached to quality and maximizing performance and individual growth. Conducted regular 1:1 meetings, team staff meetings, team goal setting, individual development plans and performance reviews. Recruited, hired, and on boarded new team members.

Schaumburg, Il

Lead team of three consultants responsible for all sales reporting and compensation issues for the region. Strong knowledge and understanding of sales KPI’s and compensation plans. Manage various projects related to or effecting reporting and compensation/commissions. Subject matter expert on Telephone number inventory for the region. Coordinated supply of local exchanges for store and market expansion. Four month stretch assignment as Sr Analyst on regional finance team. Responsible for preparing presentations for regional leadership, forecasts, and 2005 budget assignments.

Bachelor Of Science (B.S.), Psychology, Graduated With Distinction

Activities and Societies: Golden Key National Honors Society Psi Chi National Honors Society Iowa State Daily - PhotographerArea.

Associate Of Arts And Sciences (Aas), Psychology, Magna Cum Laude

Bachelor Of Science - Bs, Psychology