Chantale Bielak Email & Phone Number

Toronto, Ontario, Canada

Bridgeable is an award-winning service design consultancy with deep expertise in healthcare and life sciences. We work with leaders, organizations, and people to design better customer experiences and translate strategic thinking into action.I have experience in:• Overseeing multiple projects across healthcare and life sciences (e.g., Alzheimer’s, oncology)• Specializing in strategy+implementation, health system/ecosystem transformation & digital innovation• Designing patient journey, service blueprints, product roadmaps and co-creating with stakeholders• Building core accounts; providing thought leadership and back-of-house strategic to executive clients• Managing and coaching direct reports across multiple projects in matrixed environment

Toronto, Ontario, Canada

Toronto, Canada

At Coactuate, I worked at the intersection of strategy and design to help my clients solve complex problems in the world of healthcare.I have experience in:• Leading and creating global-level strategic brand plans (Medical, Commercial)• Managing and mentoring a cross-functional team of strategists, biomedical communicators• Facilitating co-creative workshops and Advisory Boards to bring alignment, engagement• Supporting brands across pipelines and therapeutic areas (e.g. launch readiness)• Building patient journeys and service blueprints to generate insights and drive strategic decisionsKey competencies: health and pharmaceutical policy, sense-making, synthesis, patient journeys, service blueprints, scientific research, strategic foresight and planning, project management, workshop design, facilitation, tactical implementation

Toronto, Canada Area

Toronto, Canada Area

Ontario Ministry of Health and Long-Term CarePolicy and Innovation BranchAt the Policy and Innovation Branch, I worked cross-collaboratively with other Ministry of Health and Long-Term Care branches and hospitals to guide the development of new and innovative provincial policies and programs.I have experience in:• Collaborating and supporting policy development of new integrated funding models• Conducting health policy research, analyses, and synthesis• Managing ongoing government programs Key competencies: policy and program development, stakeholder relationship management, tactical implementation

Toronto, Canada Area

Ontario Ministry of Community and Social ServicesBasic Income Pilot BranchAt the Ontario Basic Income Pilot, I worked on a leading and innovative three-year study that explored an innovative way of financially supporting low-income people in reaching their full potential. I have experience in:• Leading policy initiatives, evaluation and implementation strategies• Developing communication and research materials (e.g. application and consent forms)• Conducting site analyses using quantitative and qualitative data• Evaluating policy interactions of other income-based programs and services • Preparing policy briefings, business cases, jurisdictional analyses, literature reviewsKey competencies: social policy research and evaluation, policy writing, analysis, synthesis, legislation and regulation, cross-functional collaboration with internal and external advisors and experts

Toronto, Canada Area

Ontario Ministry of Health and Long-Term CarePrimary Health Care BranchAt the Primary Health Care Branch, I worked cross-functionally with other Ministry of Health and Long-Term Care branches and stakeholders to advance new government legislation, such as the Patients First Act, 2016, and improve patient-centred care in Ontario. I have experience in:• Supporting key government submissions to Cabinet and Treasury Board • Working cross-functionally with other health branches, ministries and stakeholders• Conducting jurisdictional analysis and literature reviews• Making evidence-informed policy recommendations• Understanding provincial legislation, regulation and policy development Key competencies: health policy research and development, policy writing and submissions, healthcare trends, funding and models of delivery, cross-functional stakeholder relationship management

Toronto, Canada Area

The MaRS Studio [Y] Fellowship is a competitive eight-month residency-based leadership program focused on developing mindsets and skills related to systems thinking, leadership, design-thinking, cross-sector collaboration and social innovation. As a Studio [Y] Fellow, I also worked collaboratively on a project with MaRS EXCITE to address the challenge around the adoption of innovative health technologies in Ontario. I have experience in:- Conducting stakeholder interviews, sense-making, synthesizing data- Applying design-thinking approaches (e.g. personas, journey maps, rapid prototyping)- Engaging in anti-oppressive practices and methodologies - Managing project budgets and plans- Presenting project prototype and key findings to over 180 stakeholders during showcase

Toronto, Canada Area

At Graduate House (UofT), I worked as a resident advisor to support 119 graduate student residents on my floor and over 400 students building-wide. I have experience in:- Conflict resolution and mediation- Building empathy and supporting students facing mental health challenges - Organizing building-wise events with the Res Life Team- Coordinating food share programs (e.g. Good Food Box)- Managing budgets (e.g. $1100 per floor)- Connecting students with resources (e.g. financial aid) and allied health services

Toronto, Canada Area

As a Teaching Assistant in the Department of Economics (UofT), I supported first year economic undergraduate students (total of 491 students) with their full-year micro and macro-economics course work. I have experience in:- Hosting weekly office hours and answering questions on the online discussion board- Invigilating and grading exams in a full year undergraduate economics course

Toronto, Canada Area

At Women’s College Hospital, I worked on two projects patient engagement efforts: one at WCH for the Director of Strategy and Performance, and one at the provincial level for the Better Access and Care for Complex Needs (BEACCON) Network. In addition, I had the unique opportunity to support Dr. Danielle Martin, Vice-President of Medical Affairs, in researching health and social policy information and data for her book ‘Better Now: Six Big Ideas to Improve Health Care for All Canadians’. Another highlight included attending the Ministers of Health Roundtable Discussion on Pharmacare in June 2015. I have experience in:- Conducting interviews at various organization in Toronto, re: patient engagement efforts- Preparing literature reviews and environmental scans- Researching health policy information and statistics - Presenting BEACCON findings during the WCH Summer Student Research Day- Presenting a final report during the WIHV Rounds in September 2015

Vancouver, Canada Area

The Maternal-Infant Research on Environmental Chemicals Child Development PLUS Study (MIREC CD PLUS) is a national cohort study funded in part by Health Canada with the objective of investigating the link between early life exposures to environmental chemicals and children’s neurodevelopment. Study participants included children between 2 -5 years old recruited at BC Children's Hospital.I have experience in:- Collecting and recording data (anthropometric measurements, biological specimens)- Processing biological specimens for shipping and bio-banking using Lab Tech 1 Protocol- Administering IQ tests (WPPSI-III and NEPSY-II)- Administering semi-structure standardized interviews - Managing Case Report Forms, Informed Consent Forms, and Site Logs- Communicating sensitive and confidential information to study participants

Master'S Degree, Public Policy

Activities and Societies: Public Good Initiative, UT IHI, Intramural Ultimate Frisbee- Canadian Institutes of Health Research (CHIR).

Bachelor Of Arts (Ba), Psychology

- Bachelor of Arts: Psychology - Double Minor: Biology and Behavioral Sciences

Bachelor Of Science (B.Sc.), Health Sciences

Activities and Societies: AIESEC SFU, IHI SFU- Population and Quantitative Health Sciences Area of Emphasis