Chantel B. Email & Phone Number

Toronto, On, Ca

• Conduct specialized in person and remote software training programs across several key business groups. Increasing user efficiency and confidence, resulting in long term adoption of the platform. • Lead workshops to understand business pain points, highlight software proposition and analyze data in relation to business practices and decipher technical/functional ramifications during implementation. • Configure various modules of Sidetrade’s Order to Cash (O2C) platform tailored to clients’ business requirements, while integrating industry best practices. Leading to elimination of operational pain points and increased ROI. • Conduct practical, hands-on demonstrations of the software in real-time. Assist learners in solving real-world problems using the software leading to decreased learning curve for everyday users.• As SME, provide hands-on troubleshooting as to diagnose and resolve software issues, helping learners overcome challenges during training.

• Facilitated the set up of dynamic Single Sign On (SSO) over SAML 2.0 protocol using client metadata to configure Identity Provider Endpoint (IdP) and Service Provide (SP) parameters. Resulting in secure user authentication and efficient access to application. • Managed data migration by creating accurate source to destination data mapping to migrate structured and unstructured data from legacy to new application database.• Presented detailed process mapping outlining various phases of overall project delivery during project kick off and workshop demonstrations. Resulting in efficient and timely management of project scope and deliverables.• Served as Subject Matter Expert on implementing integrative case management platform resulting in increased efficiency in data collection and reduced time to value.• Leveraged deep product knowledge and technical acumen to configure tailored solutions for business pain points resulting in increased user satisfaction and long term software adoption.• Managed client during post implementation adoption phase by providing initial troubleshooting support and delivering end user and admin training.