Chantel West Email and Phone Number

Perform outbound telephone calls to prospects to identify and create sales opportunities. Explain Infinity’s services, USPs and convince prospects to outsource the services to Infinity. Keep accurate and detailed records of calls made and results achieved. Maintain and update records of contacts, discussion and status in the CRM. Research, identify and contact prospective clients for Infinity’s services. Respond promptly for request for brochures, pricing or more service information in consultation with senior management. Schedule appointments or web-conferences for Senior sales representatives to meet with prospective customers. Receive and respond appropriately to inbound telephone calls and email inquiries. Track each lead up to closure and project implementation.

Probe and isolate issue causes.Utilize available resources to identify appropriate solutions for customers.Explain product features and benefits, answering questions and setting proper expectations for customer inquiries.Ensure customer satisfaction through effective call resolution. Identify and escalate emerging product or customer dissatisfaction issues.Schedule call backs to ensure customer needs are met.Assist technical support with troubleshooting.Perform outbound telephone calls to prospects to identify and create sales opportunities.Keep accurate and detailed records of calls made and results achieved. Maintain and update records of contacts, discussion and status. Respond promptly for requests, pricing, or more service information.Receive and respond appropriately to inbound telephone calls and email inquiries.

Performs cleaning functions in assigned areas following the established schedule and using the prescribed methods and procedures.Maintains the cleanliness of assigned equipment.Observe and reports to Supervisors or Coordinator defects in equipment, furniture and fixtures, which need repair.Ensure all operational and safety procedures are properly followed.Assist with monitoring and Control Time Recording System and Payroll.Train and coach employees in housekeeping.Develop and train staff on Policies, Monthly Topics and Safety Data Sheets.Order Supplies and Materials.Plan and review the project work with Management.Report to Operations Manager.Performs other work of the department as required.