● Creation and maintenance of lesson plans for learners from B1 level upwards.● Skillset development for learners with ongoing feedback and constructive adjustment to learning plans where required.● Research and development.● Adapting lesson plans to individual learning styles and requirements.● Tracking, monitoring and reporting on student progress.

● Upliftment and development of professionals through language skills.● Primarily focused on working with private ESL speakers, and corporates who wish to improve professionalism and communication in the workplace.● Marketing, sales, admin, accounts.

● Development of a product business plan in conjunction with the CEO to support and achieve predetermined passenger and profit targets.● Negotiation of tactical and campaign deals, including allocation and override agreements. ● Successful management and implementation of product strategy and the achievement of annual growth and profit targets.● Management of the product range, by means of destination and supplier research, override agreements and communication to all departments in respect of the strategy. ● Grow South Africa sales by introducing new products suited to the business as well as maintenance and monitoring of non-performing products within the portfolio.● Maintain, improve and share product and technical knowledge and resources and facilitate product training interventions and support those who are serving our customers.● Maintain supplier relationships to ensure support through these channels and further grow sales.

● Assisting and guiding a team of international product managers to achieve within their roles.● Management of the kulula holidays marketing plan which includes all digital and ATL advertising platforms.● Negotiating and contracting of exclusive deals with key land and air suppliers.● Nurturing relationships with key partners, both internally and externally.● Ensuring competitiveness and relevance of product through reports analysis.● Ongoing stats analysis and revision of deal structures in order to maintain kulula holidays market leadership.● Ensuring key exposure and balance of product offering.● Working closely with the e-commerce team on GDN and PPC projects.● Assisting reservations and product team with major complaints resolution.

● Negotiating and maintaining contracts with hotel, ground handling and airline partners.● Nurturing relationships with key partners within the Indian Ocean Islands.● Ensuring that all product being marketed is competitive, suitable to the kulula holidays brand and relevant to market needs.● Training, systems and product support to the reservations department.● Ongoing stats analysis.● Co-ordination of eductours for trade partners and in house staff.● Designing and distributing additional ad-hoc marketing material.● Supplying editorial and advertorial content for travel publications such as TIR, TNW and Travelinfo.

● Reservations consultant and assistant to the owner and manager.● Facilitated wholesale reservations to Greece, Kenya, Mauritius, Zanzibar, Seychelles, Thailand and Maldives.● Developed a quoting system to allow quicker and more accurate quoting which helped achieve the personal goal of keeping the turnaround time under 30min while still giving clients at least 8 options per quotation. Averaged 40-50 quotes per day. ● Assisted with creative for marketing material and eventually was put in charge of this.● Developed into a product manager role and contracting and negotiating was added to my duties.● Training, systems and product support to new employees.● Further duties included: issuing of vouchers, all admin relating to bookings, customer services, relationship building with suppliers and invoicing.

● Assisting a member base with booking of international travel arrangements to supplement timeshare bookings. EG Flights, car hire, Disney passes, travel insurance.● Consistently exceeded monthly revenue targets by between 30% – 50% on a monthly basis becoming one of the top producers in the department.

● Booking of flights, car hire, hotels, travel insurance, travel packages and any other travel related bookings for travel within South Africa, regionally and internationally.

● Managing and running table games such as craps, blackjack, American roulette, and various poker variations.● Maintaining a safe and enjoyable environment for gamers.