Chantelle Becker Email and Phone Number
150 Fayetteville St, Raleigh, North Carolina 27601, US
Chantelle Becker's Location
Denver, Colorado, United States, United States
Chantelle Becker's Contact Details
Chantelle Becker work email
- Valid
Chantelle Becker personal email
n/a
Chantelle Becker phone numbers
About Chantelle Becker
Growing up, I couldn't get enough of puzzles, riddles and thinking outside the box. Fast forward to the real world and a quick few years at a boring desk job made me realize I didn't want to waste my work life being uninspired. I want to be challenged and continually learning, so I made the career switch out of finance to technology in September of 2016.After a few months spent completing Tech Talent South's Coding Immersion Bootcamp, I've finally found that challenging and inspiring atmosphere I loved as a child! I thrive where I can continue to grow in technical skills, while also making an impact with my proficiency in soft skills and development work from past positions. I am so excited to use technology to help the dreamers and doers of the world be able to dream and do more efficiently.
Chantelle Becker Work Experience Details
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Senior Customer Success EngineerPendo.Io Dec 2023 - PresentRaleigh, North Carolina, Us -
Senior Manager, Customer GrowthPendo.Io May 2023 - Nov 2023Raleigh, North Carolina, Us
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Manager, Partner EnablementPendo.Io Oct 2021 - Apr 2023Raleigh, North Carolina, Us• Managed, mentored, onboarded and developed the Adopt for Partners PEM team• Ensured positive partner outcomes and satisfaction through effective engagement delivery, while addressing risk, issues and escalations that may arise during enablement• Developed new and built on existing frameworks and processes to help scale the PEM function for enterprise and commercial partners • Worked cross functionally with Sales/Customer Success/Professional Services to build out internal Adopt for Partners enablement content• Worked cross functionally with Adopt Product and Engineering teams to advocate for the voice of partners and their end users• Helped manage or lead projects that aligned with departmental and company wide OKRs
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Partner Enablement ManagerPendo.Io Nov 2020 - Sep 2021Raleigh, North Carolina, Us• Ensured that our Partners had the skills and knowledge needed to support their customers using Pendo Adopt (technical training, sales enablement, go-to-market strategy)• Created custom Proof of Concepts in Partner demo environments to showcase Pendo Adopt feature functionality• Worked cross-functionally to identify, build and deliver new and updated content to our Sales, Professional Services and Customer Success teams for internal enablement on Pendo Adopt
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Technical Account ManagerPendo.Io Aug 2019 - Nov 2020Raleigh, North Carolina, Us• Collaborated with customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives• Demonstrated Pendo features and troubleshot issues using technical front-end debugging (HTML, CSS, JavaScript)• Owned and ensured any assigned account issues/cases were resolved in a timely manner, utilizing resources from across Technical Support, Product, Engineering, and Customer Success• Represented the customer internally to push Pendo to better serve its customers across all teams (Product, Sales, Marketing)• Partnered with Enterprise Customer Success Managers through the Pendo onboarding process (installation, training, integrations)
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Via Enablement ManagerPendo.Io May 2019 - Aug 2019Raleigh, North Carolina, Us• Managed and led customized Proof of Concept evaluations for prospects• Interacted directly with prospects to troubleshoot and address any technical questions• Provided training for demonstrating new and existing features, as well as shared product best practices• Tracked and raised feature requests to share feedback with Product and Engineering teams at Pendo based on market need
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Professional Services EngineerPendo.Io Feb 2018 - May 2019Raleigh, North Carolina, Us• Scoped, defined, managed and delivered custom services using, extending or integrating with the Pendo platform• Collaborated with Pendo customers to design and implement solutions that elevated user experience within their web and mobile products• Partnered with the Pendo Product organization to drive product enhancements that increased value delivered to customers• Managed custom services projects from kickoff through delivery and post-delivery support• Shared best practices for analyzing product usage, delivering in-app guidance, and leveraging the Pendo platform
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Technical Success EngineerPendo.Io May 2017 - Jan 2018Raleigh, North Carolina, Us• Supported and answered customer questions through our support queue• Debugged customer issues (including HTML, CSS, JavaScript, JSON) and created reproducible test cases for developers to resolve• Took ownership of cases including working with developers to resolve them• Acted as the voice of the customer to the entire Pendo organization• Provided recommended best practices tailored to the customer’s needs
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Web DeveloperFreelance Web Development Nov 2016 - Nov 2017Us• Designed and built multiple sites with Squarespace and WordPress templates, incorporating custom HTML/CSS to achieve desired results• Implemented use of plug-in features, such as Zendesk chat, to provide clients with requested functionality• Managed domain setup, hosting and full deployment of sites• Provided maintenance of site content and features -
Part-Time Code Immersion Teacher’S AssistantTech Talent South Jan 2017 - Mar 2017Charlotte, Nc, Us• Assisted teacher with helping students begin to learn and further develop their coding skills, touching on HTML, CSS, JQuery, Ruby, Ruby on Rails, Git/GitHub, Bootstrap, SQLite, and PostgreSQL -
Back End Developer InternRaleigh Codesmiths Dec 2016 - Mar 2017• Implemented database structure improvements on existing projects in MS SQL Server 2015 by removing unused tables/columns, adding primary/foreign keys to relational tables, and creating stored procedures• Created and modified back-end of web applications with RESTful API calls using CRUD methodology• Participated and contributed to key meetings involving stakeholders, UX/UI team, and developers • Collaborated with team of developers in an Agile environment
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Ar/Ap SpecialistCarolina Vending May 2016 - Sep 2016• Input invoices, received payments, made customer deposits, reconciled monthly credit card statements, followed up with overdue accounts receivable customers• Updated VendMax and MEI databases with pertinent vendor/contract information, received payments and entered invoices into both databases • Counted driver money bags each morning in the money room, verified total with reports and made company deposit• Reorganized and updated company filing system, streamlining the filing process and eliminating the need for the creation and upkeep of 500+ folders and instead using 26 alphabetical folders -
Office ManagerPiedmont Wildlife Center Feb 2016 - May 2016Durham, Nc, Us• Processed employee payroll, input daily sales entries and invoices, issued checks for accounts payable, reconciled monthly bank and credit card statements and followed up with accounts receivables• Updated Access donor database daily and issued thank you letters for donations/memberships• Maintained efficient communication between staff, donors, and camp parents by prioritizing the importance of information and issues that arose via company phone lines and email• Assisted five full-time staff as well as all other contractual educators by preparing camp marketing supplies, check in sheets and parent information• Co-supervised up to 20 children while checking them in and out of camps, occasionally acting as a substitute counselor for full camp day activities -
Studio ManagerYoga Bliss Baton Rouge Sep 2014 - Jan 2016• Co-supervised, scheduled and trained 25 instructors and 34 front desk volunteers• Maintained a clean and supportive studio environment for the 300+ students that practiced weekly• Processed employee payroll, updated Mindbody database, and created monthly inventory system• Opened and closed the studio several times a week, involving counting the cash drawer and keeping all retail and cleaning items organized and well stocked
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BookkeeperThrive Financial Consulting Jan 2013 - Dec 2015• Co-managed 17 customer accounts in restaurant, real estate and retail industries • Produced monthly detailed financial reports for owner review• Co-managed vendor relationships and communicated frequently with key stakeholders• Processed employee payroll, input daily journal entries and invoices, issued checks for accounts payable• Made customer deposits and reconciled monthly bank statements
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Program Staff MemberBoulder Shelter For The Homeless Sep 2012 - Dec 2013Boulder, Colorado, Us• Co-supervised and evaluated160 homeless people nightly• Facilitated shifts and enforced strict personal boundaries by upholding shelter policies — sometimes resulting in reprimanding residents for inappropriate behavior• Fostered strong relationships with shelter residents, encouraging them to share personal stories while maintaining a professional environment -
Customer Service RepresentativeCareer Connections, Inc. Jun 2012 - Sep 2012Athens, Oh, Us• Received 30-35 incoming calls per day regarding hardware or software issues, resulting in an average of 40 percent first contact resolutions• Navigated company intranets, knowledge bases and applications to gather information about each specific issue• Provided excellent customer service, receiving 100 percent in total quality monitoring performed by leadership -
InternCommunity Economic Development Assistance Corporation Jan 2012 - May 2012• Processed financial audit confirmation forms, and tracked them in Excel database to verify completion• Registered 400 professionals for 9th Annual CWC Sharing Skills Conference, and tracked their individual registration payments over period of two months• Reorganized and updated more than 300 project files to compile all information into one location• Entered and retrieved organizational and client information within the BlueRobin database
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Lead Caller/Student AmbassadorSuffolk University Annual Fund Jan 2010 - May 2012Boston, Ma, Us• Co-supervised 10-12 employees per shift and 35 employees total• Attained a 40 percent overall pledge rate personally, 26 percent pledge rate as a team for fiscal year 2012• Raised $15,300 with 102 pledges personally, and $264,332 with 2,443 pledges as a team for fiscal year 2012• Increased donor base by three non-donors per night by engaging alumni on a personal level -
InternHabitat For Humanity Dec 2010 - Feb 2011Atlanta, Georgia, Us• Drafted letters to existing and potential donors to gain fundraising support• Contacted applicants of the Homeowner Program to discuss their qualifications and requirements• Audited and updated donor and volunteer information in the Keystone database -
FundraiserTelefund Sep 2010 - Dec 2010Us• Marketed five national non-profit organizations, their missions, and goals through phone conversations• Contacted more than 50 supporters per shift to start an automatic monthly donation, or to increasetheir existing donation
Chantelle Becker Skills
Non Profits
Fundraising
Leadership
Microsoft Excel
Nonprofits
Customer Service
Teamwork
Public Speaking
Community Outreach
Event Planning
Employee Training
Scheduling
Yoga
Yoga Instruction
Payroll
Ruby
Ruby On Rails
Microsoft Powerpoint
Chantelle Becker Education Details
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Tech Talent SouthFull Stack Code Immersion Course -
Suffolk UniversityBusiness Administration; Public Administration
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Victoria University Of WellingtonSemester Abroad
Frequently Asked Questions about Chantelle Becker
What company does Chantelle Becker work for?
Chantelle Becker works for Pendo.io
What is Chantelle Becker's role at the current company?
Chantelle Becker's current role is Senior Customer Success Engineer.
What is Chantelle Becker's email address?
Chantelle Becker's email address is cb****@****endo.io
What is Chantelle Becker's direct phone number?
Chantelle Becker's direct phone number is +197030*****
What schools did Chantelle Becker attend?
Chantelle Becker attended Tech Talent South, Suffolk University, Victoria University Of Wellington.
What skills is Chantelle Becker known for?
Chantelle Becker has skills like Non Profits, Fundraising, Leadership, Microsoft Excel, Nonprofits, Customer Service, Teamwork, Public Speaking, Community Outreach, Event Planning, Employee Training, Scheduling.
Who are Chantelle Becker's colleagues?
Chantelle Becker's colleagues are Michael K Johnson, Wyatt Johnston, Théo Gandelheid, Jonah Vogt, Jacob Wills, Amber Smith, Thu Le Young.
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