Chantelle Becker Email & Phone Number

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

• Managed, mentored, onboarded and developed the Adopt for Partners PEM team• Ensured positive partner outcomes and satisfaction through effective engagement delivery, while addressing risk, issues and escalations that may arise during enablement• Developed new and built on existing frameworks and processes to help scale the PEM function for enterprise and commercial partners • Worked cross functionally with Sales/Customer Success/Professional Services to build out internal Adopt for Partners enablement content• Worked cross functionally with Adopt Product and Engineering teams to advocate for the voice of partners and their end users• Helped manage or lead projects that aligned with departmental and company wide OKRs

Raleigh, North Carolina, Us

• Ensured that our Partners had the skills and knowledge needed to support their customers using Pendo Adopt (technical training, sales enablement, go-to-market strategy)• Created custom Proof of Concepts in Partner demo environments to showcase Pendo Adopt feature functionality• Worked cross-functionally to identify, build and deliver new and updated content to our Sales, Professional Services and Customer Success teams for internal enablement on Pendo Adopt

Raleigh, North Carolina, Us

• Collaborated with customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives• Demonstrated Pendo features and troubleshot issues using technical front-end debugging (HTML, CSS, JavaScript)• Owned and ensured any assigned account issues/cases were resolved in a timely manner, utilizing resources from across Technical Support, Product, Engineering, and Customer Success• Represented the customer internally to push Pendo to better serve its customers across all teams (Product, Sales, Marketing)• Partnered with Enterprise Customer Success Managers through the Pendo onboarding process (installation, training, integrations)

Raleigh, North Carolina, Us

• Managed and led customized Proof of Concept evaluations for prospects• Interacted directly with prospects to troubleshoot and address any technical questions• Provided training for demonstrating new and existing features, as well as shared product best practices• Tracked and raised feature requests to share feedback with Product and Engineering teams at Pendo based on market need

Raleigh, North Carolina, Us

• Scoped, defined, managed and delivered custom services using, extending or integrating with the Pendo platform• Collaborated with Pendo customers to design and implement solutions that elevated user experience within their web and mobile products• Partnered with the Pendo Product organization to drive product enhancements that increased value delivered to customers• Managed custom services projects from kickoff through delivery and post-delivery support• Shared best practices for analyzing product usage, delivering in-app guidance, and leveraging the Pendo platform

Raleigh, North Carolina, Us

• Supported and answered customer questions through our support queue• Debugged customer issues (including HTML, CSS, JavaScript, JSON) and created reproducible test cases for developers to resolve• Took ownership of cases including working with developers to resolve them• Acted as the voice of the customer to the entire Pendo organization• Provided recommended best practices tailored to the customer’s needs

Us

• Designed and built multiple sites with Squarespace and WordPress templates, incorporating custom HTML/CSS to achieve desired results• Implemented use of plug-in features, such as Zendesk chat, to provide clients with requested functionality• Managed domain setup, hosting and full deployment of sites• Provided maintenance of site content and features

Charlotte, Nc, Us

• Assisted teacher with helping students begin to learn and further develop their coding skills, touching on HTML, CSS, JQuery, Ruby, Ruby on Rails, Git/GitHub, Bootstrap, SQLite, and PostgreSQL

• Implemented database structure improvements on existing projects in MS SQL Server 2015 by removing unused tables/columns, adding primary/foreign keys to relational tables, and creating stored procedures• Created and modified back-end of web applications with RESTful API calls using CRUD methodology• Participated and contributed to key meetings involving stakeholders, UX/UI team, and developers • Collaborated with team of developers in an Agile environment

• Input invoices, received payments, made customer deposits, reconciled monthly credit card statements, followed up with overdue accounts receivable customers• Updated VendMax and MEI databases with pertinent vendor/contract information, received payments and entered invoices into both databases • Counted driver money bags each morning in the money room, verified total with reports and made company deposit• Reorganized and updated company filing system, streamlining the filing process and eliminating the need for the creation and upkeep of 500+ folders and instead using 26 alphabetical folders

Durham, Nc, Us

• Processed employee payroll, input daily sales entries and invoices, issued checks for accounts payable, reconciled monthly bank and credit card statements and followed up with accounts receivables• Updated Access donor database daily and issued thank you letters for donations/memberships• Maintained efficient communication between staff, donors, and camp parents by prioritizing the importance of information and issues that arose via company phone lines and email• Assisted five full-time staff as well as all other contractual educators by preparing camp marketing supplies, check in sheets and parent information• Co-supervised up to 20 children while checking them in and out of camps, occasionally acting as a substitute counselor for full camp day activities

• Co-supervised, scheduled and trained 25 instructors and 34 front desk volunteers• Maintained a clean and supportive studio environment for the 300+ students that practiced weekly• Processed employee payroll, updated Mindbody database, and created monthly inventory system• Opened and closed the studio several times a week, involving counting the cash drawer and keeping all retail and cleaning items organized and well stocked

• Co-managed 17 customer accounts in restaurant, real estate and retail industries • Produced monthly detailed financial reports for owner review• Co-managed vendor relationships and communicated frequently with key stakeholders• Processed employee payroll, input daily journal entries and invoices, issued checks for accounts payable• Made customer deposits and reconciled monthly bank statements

Boulder, Colorado, Us

• Co-supervised and evaluated160 homeless people nightly• Facilitated shifts and enforced strict personal boundaries by upholding shelter policies — sometimes resulting in reprimanding residents for inappropriate behavior• Fostered strong relationships with shelter residents, encouraging them to share personal stories while maintaining a professional environment

Athens, Oh, Us

• Received 30-35 incoming calls per day regarding hardware or software issues, resulting in an average of 40 percent first contact resolutions• Navigated company intranets, knowledge bases and applications to gather information about each specific issue• Provided excellent customer service, receiving 100 percent in total quality monitoring performed by leadership

• Processed financial audit confirmation forms, and tracked them in Excel database to verify completion• Registered 400 professionals for 9th Annual CWC Sharing Skills Conference, and tracked their individual registration payments over period of two months• Reorganized and updated more than 300 project files to compile all information into one location• Entered and retrieved organizational and client information within the BlueRobin database

Boston, Ma, Us

• Co-supervised 10-12 employees per shift and 35 employees total• Attained a 40 percent overall pledge rate personally, 26 percent pledge rate as a team for fiscal year 2012• Raised $15,300 with 102 pledges personally, and $264,332 with 2,443 pledges as a team for fiscal year 2012• Increased donor base by three non-donors per night by engaging alumni on a personal level

Atlanta, Georgia, Us

• Drafted letters to existing and potential donors to gain fundraising support• Contacted applicants of the Homeowner Program to discuss their qualifications and requirements• Audited and updated donor and volunteer information in the Keystone database

Us

• Marketed five national non-profit organizations, their missions, and goals through phone conversations• Contacted more than 50 supporters per shift to start an automatic monthly donation, or to increasetheir existing donation

Http://Techtalentsouth.Com/Courses/Code-Immersion/, Full Stack Code Immersion Course

Bachelor Of Science, Business Administration; Public Administration

Bachelor’S Degree, Public Administration, Semester Abroad