Chantelle Khan Email & Phone Number

Brampton, ON, CA

Mississauga, Ontario, Canada

Partnering with product, sales leaders, marketing and customer success leadership to determine the best content development strategy, training method and engaging content for each program/initiative to support our corporate goals. From on-boarding of new hires to ever-boarding and mastery programs, ensuring sellers understand how to leverage the tools and.

• In partnership with 30 Sales Leaders and in direct support of 2 Directors. Providing strategic and tactical support, advice and coaching to increase their sales management efficiencies, coaching skills, knowledge and.
• Achieved 93% of the 2020 Home & Auto sales plan, versus an 85% projection due to the pandemic, representing 22% YoY growth
• Spearheaded the design, communication and implementation of the Client Advice Experience Call Quality Program resulting in a 15% increase in call efficiency since launch in March 2020
• Achieved an NPS score of 54 versus a goal of 50 for fiscal 2020 by analyzing client feedback, building and delivering targeted workshops and coaching to call consistency
• Support the development of detailed business building strategies and action plans for sales teams to execute to drive business growth, improve advisor capability and enhance operational efficiency
• Built more than 15 tools, including a Resource Site and Live Training Sandbox, to support client growth strategies in support of the Sales Leadership team

• Led a team of 14 Home & Auto Sales Professionals providing overall management, leading the establishment and achievement of team sales, cross sell and referral plan through advice driven client discussions. Accountable.
• Recognized with the RBC Performance Conference Award for outstanding performance
• Achieved $3MM versus a plan of $2.7MM (111%)
• Proven capabilities executing the Cowen Brown-RBC coaching model, Proactive Advice Culture and Employee Engagement strategies which resulted in the highest Referral Ratio in the center of 26% vs the center average of 21%
• Built effective campaigns focused on increasing sales and referral results which boosted team member participation rates with a consistent outcome of 80%+
• Mastered regular sales routines such as Weekly Goal Setting, Rounds, Skill Building and Follow Up coaching focused on granular activities to build capability and drive effective behaviors

• Fostered strong relationships with new and existing clients in a fast-paced advice center environment. Through building rapport and gaining the client's confidence, provided impactful insurance advice and solutions.
• Achieved $1MM in premium and protected 360+ clients in the first 12 months in role through strong client advice and sales strategies
• Maintained an average risk mitigation score of 90% against a center goal of 80% by executing oneffective sales practice and compliance routines
• Produced 96 referral opportunities to partners in Life & Health versus a target of 72, achieving the highest referral ratio within the team at 29%
• Built two learning resources which significantly increased the volume of referrals to Life & Health partners and reduced after call work time by an average of 1 minute
• Led two new cohort transition groups with both groups yielding a 90% success rate in obtainingLevel 1 Underwriting Binding Authority