Chantelle Khan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Sydney, Australia

Working closely with key tourism attractions and tour operators to help boost sales and enhance quality of offerings. The role also involved helping clients increase visibility and availability of their products across the Viator platform that fed into 3,500+ partner distribution sites.Achievements: • Collaborated with industry stakeholders through participation in special projects, tradeshows (ATEC Meeting Place), workshops, and other industry events.• Built strong partnerships… Show more Working closely with key tourism attractions and tour operators to help boost sales and enhance quality of offerings. The role also involved helping clients increase visibility and availability of their products across the Viator platform that fed into 3,500+ partner distribution sites.Achievements: • Collaborated with industry stakeholders through participation in special projects, tradeshows (ATEC Meeting Place), workshops, and other industry events.• Built strong partnerships with tour, activity, and attraction suppliers in various regions across Australia by being the main point of contact to answer questions and resolve issues.• Executed supply optimisation plans; achieving quarterly target service levels and results.• Negotiated improved commercial terms, including pricing, margins, and exclusivity.• Acquired and retained supply, securing availability, and developing new products to meet consumer demand.• Partnered with suppliers and destination organisations (Tourism Australia, ATEC, STOs) to understand, document and share market and competitive trends.• Took ownership and accountability over critical outcomes that the company needs. Show less

Melbourne, Australia

• Building strong relationships with key clients, ie. inbound travel agents, wholesalers and online travel sites within Australian and overseas to ensure the growth of tour sales• Liaise with tourism industry associations, State Tourism Organisations (STOs) and senior hotel representatives• Motivate and lead the Sales and Reservations teams to achieve objectives with the highest levels of customer service and efficiency• Attend tourism trade events including key market updates… Show more • Building strong relationships with key clients, ie. inbound travel agents, wholesalers and online travel sites within Australian and overseas to ensure the growth of tour sales• Liaise with tourism industry associations, State Tourism Organisations (STOs) and senior hotel representatives• Motivate and lead the Sales and Reservations teams to achieve objectives with the highest levels of customer service and efficiency• Attend tourism trade events including key market updates, tradeshows, tourism expos and conferences• Preparing and presenting various types of sales data to ensure goals are correctly set and attained• Primary subject matter expert in Customlinc (reservations booking system) with setting up API connections, on-going maintenance and system troubleshooting Show less

Mount Waverley, Vic, Australia

Providing support to the Sightseeing Manager, this role included exposure personally within the tourism industry, enhancing current partnerships and obtaining new relationships with domestic and internationally based travel agencies using my own initiative. This role involved attending tourism events, trade-shows, professional development courses and engaging with key stakeholders. All whilst regaining the role of managing the Customer Service team.Achievements:• Timely maintenance… Show more Providing support to the Sightseeing Manager, this role included exposure personally within the tourism industry, enhancing current partnerships and obtaining new relationships with domestic and internationally based travel agencies using my own initiative. This role involved attending tourism events, trade-shows, professional development courses and engaging with key stakeholders. All whilst regaining the role of managing the Customer Service team.Achievements:• Timely maintenance of all partner and affiliate website brochure content with up to date product information and rates.• Provided ongoing product training to client accounts (travel agents) when required.• Sought and developed client relationships with travel agencies, hotel front desk staff and State Tourism Organisations.• Implemented cost-effective and adequate rostering of staff in the Customer Service Centre in accordance with workloads of phone calls and emails from regular reporting. Show less

Mount Waverley, Vic, Australia

• Providing sales and administration advice and support to the Sightseeing Manager, Product Manager and the sales team• Provide ongoing support to staff in handling of sales inquiries and perform regular training in product knowledge and sales processes/systems• Set up agent and hotel accounts and act as a point of contact for agent account queries and issues. Supporting and maintaining relationships with agents and providing ongoing sales training for agents as and when… Show more • Providing sales and administration advice and support to the Sightseeing Manager, Product Manager and the sales team• Provide ongoing support to staff in handling of sales inquiries and perform regular training in product knowledge and sales processes/systems• Set up agent and hotel accounts and act as a point of contact for agent account queries and issues. Supporting and maintaining relationships with agents and providing ongoing sales training for agents as and when required• Manage and update the reservations system (JRS) and ensure information held is relevant• Timely maintenance of all partner and affiliate websites’ product, rate and content data• Maintaining adequate stock level s of sales & marketing materials and sourcing as required Show less

Mount Waverley, Vic, Australia

• Oversee the Reservations and Sales Centre and ensure high standards of customer service are maintained• Adequate and cost effective rostering of staff for the Reservations and Sales Centre in accordance with workload of phone and email inquiries derived from regular monitoring of calls and emails. Management of payroll within the Reservations and Sales Centre department on a fortnightly basis.• Actively seeking improvements in procedures for increased efficiency and customer… Show more • Oversee the Reservations and Sales Centre and ensure high standards of customer service are maintained• Adequate and cost effective rostering of staff for the Reservations and Sales Centre in accordance with workload of phone and email inquiries derived from regular monitoring of calls and emails. Management of payroll within the Reservations and Sales Centre department on a fortnightly basis.• Actively seeking improvements in procedures for increased efficiency and customer experience• Maintaining and updating the Reservations and Sales portals of the company’s intranet.• Communicating with staff to ensure all policies, procedures and customer service standards are followed as required• Work in close conjunction with other departments – marketing (product updates, helping with marketing activities), accounts (approving venue and operator invoices), IT (help implement improvements in computer systems)• Interacting with hotel and travel agencies throughout Australia and overseas. Show less

Los Angeles, Ca, Usa

• Providing exceptionally professional and courteous customer service at the check-in counters, first/business class lounges and at the gate whilst meeting operational deadlines• Ensuring safe and efficient boarding on aircraft• Helping with peers in dealing with complaints or with injuries. Assisting with training new staff.• Meeting and greeting passengers and constantly seeing to their needs – especially with unaccompanied minors, those with special disabilities and passenger… Show more • Providing exceptionally professional and courteous customer service at the check-in counters, first/business class lounges and at the gate whilst meeting operational deadlines• Ensuring safe and efficient boarding on aircraft• Helping with peers in dealing with complaints or with injuries. Assisting with training new staff.• Meeting and greeting passengers and constantly seeing to their needs – especially with unaccompanied minors, those with special disabilities and passenger with delayed luggage in a timely and caring manner• Rebooking passengers on cancelled or missed flights, helping out with flight arrivals or delaysAchievements:• Mainly working with VIP and CIP passengers at first and business class check-in• Fill in position of gate and counter supervisor, was chosen as the gate supervisor during a CASA inspection Show less

Bachelor Of Business

Vce