Warren Chan Email & Phone Number

Orange County, California, United States

Advise customers on ServiceNow product capabilities, architectural design, and platform governance. Provide strategic guidance on platform and program operations. Lead technical initiatives under ServiceNow Impact, such as instance health, product roadmapping, and architecture design. Mentor and coach both internal and external resources. Grow and expand customer footprint on ServiceNow platform. Develop and strengthen customer and partner relationships.

San Diego, Ca

Led and executed over 60 ServiceNow implementations across various productworkstreams including IT, Employee, Customer, and Creator Workflows. Engaged with customers in various industries and verticals along different points of their ServiceNow journeys. Led requirements gathering workshops and discovery sessions. Delivered project outcomes such as net new implementations, enhancements, instance consolidations, upgrades, training/OCM, and custom applications. Co-delivered solutions with partner organizations.Technical Specifics:Core Configuration, Custom Application Development, Client/Server Scripting, Mobile Development, JavaScript, XML, Instance Management, LDAP/SSO, Import Sets/Transform Maps, System Administration, Performance Testing, Upgrades, Best Practice Alignment, Workflow, Flow Designer, Service Portal, Agile/Scrum MethodologyProduct Specifics:ServiceNow Core platform versions - Dublin (2014) to Paris (2021)ServiceNow Applications and Modules - ITSM, ITAM, HAM, SAM, HR, CSM, FSM, GRC, CSDMDeployment Portfolio:Launches for new organizations, enhancement releases, upgrades, onboarding new departments/users, custom applications

Remote

Implemented Windchill 10.x software in large-scale scenarios. Led technical design and solution development workstreams. Led large development teams of distributed resources (25+ developers). Developed end-to-end enterprise product design/lifecycle managementprocesses. Provided leadership, coached junior resources, and advised customers on implementation planning and execution.Product Specifics:Windchill 10.x Java development - Object modeling, validators, form processors, listeners, reports, remote utilities, and helper classesWindchill 10.x JSP development - Custom UI wizards and task form templatesWindchill 10.x XML development - Data load files, UI actions files, Info*Engine tasks, and reporting (Cognos)Windchill Bulk Migrator (WBM) 2.2 tool - Migrate and update existing data sets using this utilityOther PTC modules - ProjectLink, SUMA, PartsLink, Creo 2.0, MathCAD, Windchill Product Analytics

Blaine, Mn

Trained for 6 months in PTC software applications, including Windchill PDMLink, ProjectLink, and Creo product suites.

La Jolla, Ca

Resolved issues as a computer technician responsible for providing in-person, over-the-phone, and email support to over 900 users in the Division of Social Sciences2+ years experience gained in dealing with Windows and MacOS systems, including hardware, software, peripherals, networking, web development, and general troubleshooting2+ years experience gained in customer service and technical support operations

Ms, Aerospace Engineering

Focus on fluid mechanics and CFD simulation analysis

Bs, Aerospace Engineering

Activities and Societies: AIAA