Alina Tkachenko Email & Phone Number

Hamburg, Germany

- Be the primary contact for my customers' HQ on matters pertaining to global performance on customer experience and service delivery within Maersk. Take ownership of the concerns and liaise with internal stakeholders. - Actively work with the respective Sales Teams and Customer Experience Consultants across the globe to establish a relationship with my customer and get a deep understanding of their business. Organize service meetings with customers, participate in quarterly reviews and internal catch-up with different internal and external stakeholders. - Drive the digital agenda with my customers. Optimize and implement global processes, including integration of EDI and API Solutions. - Seek out and act on continuous improvement opportunities both in relation to the Key Client and internal stakeholders. - Engage with internal stakeholders on their responsibility to drive communication, issue resolution and performance with local representatives of your Key Clients. Lead without authority.

Hamburg, Germany

Proactive and timely organization of all necessary procedures to arrange end-to-end supply chain deliveries with complex setup within a customer approved budget (such as but not limited to schedules planning, ocean and inland shipping docs formalities and execution, customs, invoicing, etc). Daily cooperation and relationships management with internal and external stakeholders. Constant analysis of all surrounding processes to indicate areas for improvements.Major part of my responsibilities is Customer Experience Management. Efficient cooperation with Customers is based on constant communication with them and ability to obtain their feedback from various sources. Based on what we decide what else can be done to improve Customers businesses in cooperation with Maersk.

Odessa, Ukraine

Being a Consulting partner for Multiple Companies I provided such services as: collection and structuring of all commercial and operational tasks, analysis and creation of an optimization and automation plan; finding areas for improvement and offer solutions; recruiting; preparing trainings for employees, creating onboarding for new employees. Building strong relationships with leaders and their teams and be their main point of contact and sparring partner on all people matters.

Odessa, Ukraine

As CX Specialist I was responsible for the end-to-end process of customers. Not only fully support customers on daily basis, but also enhance the level of customer satisfaction to drive business growth and market share. Improve customer experience by analyzing different data and implementation of proactive actions. Build strong relationships and learn customer needs to reach mutual goals, develop new digital and value-added services solutions. My proactive care led to customers obsession and constant Net Promouter Score results within above +80 points.

Bulgaria

My main role was to identify customer needs and provide solutions, to look for and establish business contacts with potential customers. At the same time keep up with competitive industry trends. To ensure and control technical background for commercial processes and agreements with customers.

Ukraine

Being a part of administrative department, assisted to Front Office colleagues and customers directly with general questions and background processes. Took initiative for CX huge process to reduce their workload and receive great knowledge. In meantime I was responsible for creating a special mood and atmosphere for whole Ukraine team.

Master'S Degree, Transport Technologies And Systems

Bachelor'S Degree, Transport Technologies And Systems