Connor Chapman Email & Phone Number

Colchester, Vt, Us

-Created and implemented First Time Right (FTR) process and culture-Leads weekly FTR Meeting with focus on job successes, resource allocation, and process adherance -Leads weekly collaboration meeting with Sales, Manufacturing, and Leadership to ensure transparent communication, cross-functionally, and successful resource allocation-Generates quarterly reports for quality assurance and ongoing team development-Demonstrates and exemplifies positive culture through collaboration with top leadership-Manages commercial projects from bid acceptance and submittals, through layout & load-up prep, resource allocation, installation execution and warranty requests-Continuous Improvement in Sales, Manufacturing, Installations & Scheduling processes and standards-Train installation team on best practices, company standards, and Raving Fan client interactions-Install both commercial and residential new projects, warranty work, and perform complex check measures -Manage 3 fleet vehicles for service and appropriate dispatch-Conduct monthly 1-on-1 meetings with 6 team members to discuss performance and growth opportunities-Created formalized Van Stock process which increased FTR rates and field team successes-Leads field team in 5S projects and associated standardizations-Created and implemented standardized resource scheduling processes-Created order-flow documentation, allowing for analysis and continuous process improvement

I took on the added role of Installation Manager in July 2019. I now coordinate our installation resources on all jobs, both residential and commercial. I create the schedule for our installation team, work with them each morning to ensure a successful day, and debrief with them in the afternoons on any difficulties they may have run into. I am also their primary contact when they are in the field and need consultation.

Williston, Vt

My primary focus at Gordon's Window Decor is Commercial Project Manager. I handle our commercial projects from the time the bid is accepted to the time we complete our installation. This includes creating submittal packages, managing our resources and coordinating the installation day(s), finishing up punch items, and closing out with Operations and Maintenance documentation.

San Ramon, Ca

HVAC / BMS / BAS Controls Manufacturer • Manage daily interaction of 150 domestic and international clients totaling 5 million dollars• Maintain 2 eCommerce websites for account accuracy, inventory control and fidelity of tiered pricing structure• Serve as front-line subject matter expert for product questions and issues• Provide expeditious client support and resolve client issues • Oversee ASI client and end-user focused websites including Partner Portal and public system• Work with web development vendor to improve user experience and implement process efficiency• Assist with business development and lead generation in concert with Vice President of Sales• Manage client referrals, warm-leads, and assist end-users in finding appropriate authorized resellers • Assist marketing department with design and execution of new marketing channels• Solicit and coordinate customer feedback to ensure it is included in the iterative product design process• Maintain core documents across sites, create new sales & marketing materials • Assist with management of marketing development funding program

San Ramon, California

SPECIAL PROJECTS• Develop more efficient inventory management system for 1 million dollars’ worth of product• Responsible for hiring and training of current shipping and inventory manager, and RMA coordinator• Spearheaded corporate office remodeling with focus on contractor evaluation, negotiation, and on-site supervision• Provided direct supervision of launch of new eCommerce and Partner Portal websites

South Burlington, Vt

• Managed daily store operations and directed 5 to 8 employees per shift• Directed inventory management, quality control, and assisted with employee scheduling• Oversaw new employee orientation and training to ensure employees met quality standards • Completed Shift Supervisor Training Program focused on management and ensuring delivery of the Starbucks Experience• Completed Coffee Master Training Program and led my store in coffee tastings during store meetings to strengthen Partners’ knowledge of our coffee• Consistently named top sales associate and won 10 consecutive sales contests

Richmond, Vt

• Oversaw assembly of corporate customer orders and ensured order accuracy and timely completion• Managed equipment rental program and maintained equipment inventory• Managed and tracked store inventory from receiving through reorder and maintained consistent product stock• Provided expertise on purchase options and assisted customers with locating products

Associate'S Degree, Business Administration And Management, General, 3.75

Building Automation Systems, Environmental Control Technologies/Technicians

The Laney College Building Automation Program offers four semesters of hands-on Training. This program is designed to provide skills.

Residential And Commercial Hvacr Systems, Environmental Control Technologies/Technicians

Environmental Control Technology is a technical program offering the theoretical, technical, and problem-solving skills essential.

Bachelor Of Business Administration - Bba, Business Administration And Management, General