Chappy Kwan Email & Phone Number

New Westminster, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Successfully rolled out the SaaS model of our online gaming platform for Bally’s interactive in 4 states using Google Cloud Platform.Led and empowered 3 dynamic development teams comprising 3 leads and 16 developers in a fast-paced environment, fostering a collaborative and high-performance culture.Spearheaded daily operations with precision, swiftly resolving blockers, resulting in a reduction in development downtime and ensuring consistent progress across all projects.Proactively collaborated with product managers and architects, contributing to the successful launch of 2 major products by providing accurate estimates and effectively managing expectations for project execution.Improved the teams’ estimates accuracy by working with the stakeholders to break larger epics into smaller user stories.Played a pivotal role in a platform decommission project, contributing expert insights to identify crucial tasks, resource requirements, and effort estimations.Demonstrated a strong commitment to talent development, conducting regular performance evaluations, providing actionable feedback, and enabling 5 team members to earn promotions or take on higher responsibilities.Drove cross-functional collaboration, working closely with various departments to streamline processes, boost productivity, and achieve greater operational efficiency.

Vancouver, British Columbia, Canada

Successfully rolled out the online gaming platform for 3 clients to operate in different states using the Google Cloud Platform.Integrated with 2 payment solution companies to provide a secure way for customers to deposit and withdraw money and prevent fraud attempts.Led and mentored a high-performing team of 5 developers, providing expert guidance, fostering professional growth, and ensuring seamless onboarding support for new team members.Participated in all agile ceremonies and worked with team leaders to transition from estimating using hours into story points.Demonstrated a commitment to code quality and knowledge sharing by actively participating in code reviews, offering positive feedback to peers, and promoting best practices across the team.Collaborated closely with the Product Manager to oversee daily operations, optimizing resource allocation, refining processes, and delivering accurate estimates to ensure the successful execution of projects.Developed documentation to teach new members company standards and best practices in Java.Created a knowledge base to document common technical and business questions regarding the products and issues we have encountered, saving time for senior developers from repeatedly answering similar questions from junior developers. Spearheaded a significant cross-product project, orchestrating the smooth transition to a cloud infrastructure through dockerization, resulting in enhanced scalability and cost-effectiveness.Played a pivotal role in managing weekly promotions by providing expert technical support, promptly addressing queries, and arranging necessary resources, ensuring seamless product releases.

Successfully established seamless integrations with 2 payment solution providers, ensuring smooth functionality and enhancing the overall product platform's capabilities.Led and mentored a dedicated team of 3 developers and 2 QA engineers, fostering a cohesive and high-performing group that consistently met project milestones.Acted as scrum master to run the ceremonies (daily standup, sprint planning, grooming and retrospective) for the team and remove any blockers reported.Collaborated closely with the Product Manager to oversee daily operations, ensuring seamless resource management, streamlined processes, and timely provision of accurate project estimates. Proactively refined the testing process, leading to a substantial increase in test coverage and a reduction in production tickets, ensuring a more robust and reliable product.Committed to the professional growth of the product team, providing comprehensive training and mentoring, resulting in consistent adherence to company standards and policies.Played a key role in the product's success by collaborating with architects to design effective solutions, providing crucial technical analysis, and delivering accurate project estimates.

Spearheaded transition from manual deployment to Ansible, reducing the risk of human error during production releases and downtime required.Built prototypes demonstrating the use of Spring Integration Framework to do real-time transformation of messages from third party feed providers.Played a crucial role in the planning and coordination of over 100 deployments to the production environment, including 3 critical upgrade projects.Participated in all sorts of agile ceremonies, providing feedback in sprint retrospectives to help the team to continue improving in future sprints. Led the migration of multiple infrastructure and developer tools upgrades by providing requirements to the DevOps team and training fellow developers.Rolled out integrations with different third-party providers, enhancing the product platform's capabilities.Acted as the technical lead and subject matter expert of the team to answer technical questions from other product teams and mentor junior developers.

Demonstrated exceptional leadership in successfully leading the implementations and rollouts of multiple web projects. These projects introduced online interfaces for various utility services, significantly reducing call center volume and enhancing customer experience.Improved the efficiency of development efforts by streamlining various processes from the old development model, resulting in improved productivity and reduced time-to-market for new features.Served as a valuable liaison between the client's business team and the development team, actively creating statistical reports for managerial and marketing dashboards. These reports provided key insights for usage analysis and strategic decision-making.