Charan Raj Email & Phone Number

Gurugram, Haryana, India

Chennai, Tamil Nadu, India

Online grocery delivery► Involved in creation of MVP to Product launch ► Aligned tech team to build order management interface► Strutured the flow of packaging the order with a process► Responsible for setting up 200+ SKU to inventory in 30 days► Build a dynamic stock analysis dashboard ► Reduced 2X complaints from customers related to near expiry date products in the span of 15 days ► Introduced mesh bag packaging for vegetables and fruits which enhanced user experience ► Configured Zoho desk for handling customer complaints from various channels ► Deployed WhatsApp integration to Zoho desk which reduced the resolution time to Avg of 45 mins► Deployed Zoho CRM for 25 sales executives for telecalling which has seen visible growth in order 3X in 25 days► Responsible for end to end tags based search in the application Field Survey Application► Introduced low code platform to the organization► Built application from scratch in Zoho creator in 10 days► Deployed auto work assignation for users which has increased 2X productivity ► Created complex validations at user submission which has improved the quality of data by 3X► Deployed intuitive dashboards and reports for respective user roles in the application ► Took a leadership role in training the application to users ► Optimised the user flow at multiple stages in the app which improved the production time by 2X► Aligned developers to set up a SQL export for the data which passes the QC ► Deployed Gsheets with query formula to pre-process the data for SQL export NLP/AI/ML Project► Developed a low code application in Zoho creator for handling transcription correction by gig workers ► Reduced the production time of audio transcription by 2X with workflow logic ► Developed a process for data annotation which used in the creation of machine learning models► Responsible for getting the accuracy of transcription to 90%

Chennai Area, India

►Created 4 food brands and listed them on Swiggy & Zomato►Scaled from 10 to 100 orders daily in 3 months►Established SOP for kitchen operations►Deployed Audit process for kitchens►Saved 1.5X cost on purchases of raw materials►Created brand guidelines for packaging ►Aligned chefs to comply with org guidelines►Reduced delivery executive wait time of Avg 5 mins►Implemented performance dashboards for staff in the kitchen

Hyderabad Area, India

►Designed the user flow for ordering services ►Onborded 20+ Vendors in a specific areas of Hyderabad►Aligned development team to complete the requirements►Coordinated with payment gateway partners ►Responsible for monitoring cloud infrastructure ►Handled Packaging design to delivery ►Invloved in BTL marketing campaigns►Designed a process to handle sales ►Enhanced user experience with minor tweaks in design

Chennai Area, India

►Configured complete E-commerce flow with Open cart►Created 500+ Products across 12 categories ►Scaled up to monthly 500 orders►Responsible for vendor relationships►Responsible for logistics partner operations►Handling customer issues via omnichannel support tools

Global Certificate In Product Management

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering

Ssc

Studied From 8th Class to 10th class

L.K.G To 5Th Class

One of The Finest Schooling Experience I had and This School can be capable of Producing Potential change makers