Charan Raj Email and Phone Number

Online grocery delivery► Involved in creation of MVP to Product launch ► Aligned tech team to build order management interface► Strutured the flow of packaging the order with a process► Responsible for setting up 200+ SKU to inventory in 30 days► Build a dynamic stock analysis dashboard ► Reduced 2X complaints from customers related to near expiry date products in the span of 15 days ► Introduced mesh bag packaging for vegetables and fruits which enhanced user experience ► Configured Zoho desk for handling customer complaints from various channels ► Deployed WhatsApp integration to Zoho desk which reduced the resolution time to Avg of 45 mins► Deployed Zoho CRM for 25 sales executives for telecalling which has seen visible growth in order 3X in 25 days► Responsible for end to end tags based search in the application Field Survey Application► Introduced low code platform to the organization► Built application from scratch in Zoho creator in 10 days► Deployed auto work assignation for users which has increased 2X productivity ► Created complex validations at user submission which has improved the quality of data by 3X► Deployed intuitive dashboards and reports for respective user roles in the application ► Took a leadership role in training the application to users ► Optimised the user flow at multiple stages in the app which improved the production time by 2X► Aligned developers to set up a SQL export for the data which passes the QC ► Deployed Gsheets with query formula to pre-process the data for SQL export NLP/AI/ML Project► Developed a low code application in Zoho creator for handling transcription correction by gig workers ► Reduced the production time of audio transcription by 2X with workflow logic ► Developed a process for data annotation which used in the creation of machine learning models► Responsible for getting the accuracy of transcription to 90%

►Created 4 food brands and listed them on Swiggy & Zomato►Scaled from 10 to 100 orders daily in 3 months►Established SOP for kitchen operations►Deployed Audit process for kitchens►Saved 1.5X cost on purchases of raw materials►Created brand guidelines for packaging ►Aligned chefs to comply with org guidelines►Reduced delivery executive wait time of Avg 5 mins►Implemented performance dashboards for staff in the kitchen

►Designed the user flow for ordering services ►Onborded 20+ Vendors in a specific areas of Hyderabad►Aligned development team to complete the requirements►Coordinated with payment gateway partners ►Responsible for monitoring cloud infrastructure ►Handled Packaging design to delivery ►Invloved in BTL marketing campaigns►Designed a process to handle sales ►Enhanced user experience with minor tweaks in design

►Configured complete E-commerce flow with Open cart►Created 500+ Products across 12 categories ►Scaled up to monthly 500 orders►Responsible for vendor relationships►Responsible for logistics partner operations►Handling customer issues via omnichannel support tools