Charbel Estephan Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

• Provide intermediate to advanced level technical support for complex customer issues not routinely resolved by customer care or account management, ensuring customer satisfaction.
• Identify, analyze, and resolve recurring or major issues to eliminate root causes and prevent future incidents, improving overall product stability and reducing customer impact
• Work closely with internal and external business customers to define valuable product outcomes that will delight our customers. Ship digital products, solutions, and services that users love.
• Write and organize clear and concise product requirements for technical and non-technical audiences, such as business stakeholders, software engineers, and quality assurance engineers.
• Support backlog prioritization and trade-off decisions using a combination of data and alignment with business needs.

• Utilizing MongoDB and AWS platform UI to triage software issues in efforts to discover feature gaps, software bugs, and platform miscues.
• Implemented a triage and debugging process utilizing Jira Service Management to organize and prioritize current bugs and platform enhancements.
• Worked with the Product Owners team to create stories and epics surrounding platform enhancements and bug fixes based on the product roadmap.
• Developed a streamlined communication process between external facing employees and product technology team

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Conduct thorough sourcing campaigns to identify qualified candidate profiles through Boolean internet strings, various job boards, social media outlets, and active networking within talent communitiesScreen incoming resumes and interview potential candidates to review resume in depth and provide guidance around job search and career goalsFormat resumes to.

Minneapolis, Minnesota

Generated a minimum 70% of mortgage sales goals by managing the end-to-end consumer mortgage referral requests that originate within assigned Financial Centers.Successfully completed pre-assigned training activities, independently achieve personal production goals, and coach Financial Center associates on best practice referral strategies.Had the ability.

Medina, Minnesota

Creating Ice Cubes to disperse among bars and retail locationsAssist in the delivery and set up of our sculptures at eventsDiscovered leads that helped lead to salesCreated large sales selling ice in Bulk for the Minnesota Ice Castles.

Been put in charge of leading various projects to increase workplace efficiency.In charge of creating online listings through various websites to help move inventory.Aided in the creation of a knowledge database to help get new workers caught up to speed upon being hired.