Charbel Hawache Email & Phone Number

Sydney, New South Wales, Australia

• Managed and coordinated daily business operations to ensure efficiency and productivity.• Developed and assisted in the management of budgets, monitoring expenses, and optimising costs.• Involved in the complete employee lifecycle, including recruitment, training and supervising of staff, conducting performance reviews, and managing employee performance.• Identified any inefficiencies in operations and implemented effective solutions to improve processes.• Created and ensured all business operations complied with company policies and regulatory requirements.• Participated in the creation and execution of marketing campaigns aimed at attracting new clients and building the firm's reputation.• Directed and coordinated daily operations across multiple departments to ensure seamless business performance

Parramatta, New South Wales, Australia

• Responsible for maintaining consistently high customer service standards throughout the Customer Care Centre's daily operations • Directing customer service excellence by setting team priorities and aligning goals • Overseeing daily customer centre operations, ensuring a balance between specialists and workload while adhering to KPIs, SLAs, and budgets • Acting as a first aid officer during medical or building emergencies • Ensuring compliance with customer service financial targets • Keeping our retailers and shareholders up to date with our new products and services. • Streamlined call centre operations for increased efficiency and productivity. • Enhanced customer satisfaction by resolving complex issues and providing exceptional service.

Parramatta, New South Wales, Australia

• Handled customer inquiries with a focus on Customer Service Excellence • Addressing daily customer service operations and achieving business KPIs and SLAs • Identifying and implementing strategies for business improvement and expansion • Ensuring compliance with policies, procedures, and financial targets • Resolving customer service inquiries through phone calls and Zendesk • Implementing process improvements for efficient field operations • Promoting a continuous Workplace Health and Safety culture • Adhering to company policies and procedures for self and team, and supervising team members • Attending to Westfield Direct orders and customer queries via live chat and Zendesk within set KPIs. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.

Baulkham Hills, New South Wales, Australia

• Gained valuable experience in the Accounting and Finance industry during this 12-month contract, which allowed the development of strong business acumen • Processing supplier invoices, authorisations, and payments, and managing customer invoicing for Accounts Receivable collection • Performing bank reconciliations and credit card requisition reviews • Handling filing, correspondence, and other administrative tasks.

Dependant On Client

• Utilised personal knowledge to assist students struggling with schoolwork and maintained detailed records tracking their progress • Tutoring students from Kindergarten to Year 12 in English, Maths, Economics, Legal Studies, and Business Studies • Assisting in lesson planning and maintaining consistency throughout each session • Developing independent work skills. • Increased student comprehension by utilising personalized teaching methods and adapting to individual learning styles. • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.

Granville, New South Wales, Australia

• Developed essential skills in consistency, multitasking, customer service, and food hospitality, and pursued learning opportunities for career advancement • Handling cash transactions as a cashier and reconciling the till at shift's end • Providing excellent customer service in-store and at the drive-thru • Preparing simple hot drinks and desserts as a barista in the McCafé area • Serving Create-Your-Own burgers, ensuring accurate orders, and maintaining cleanliness in the dining area. • Boosted overall productivity by identifying areas for improvement and developing targeted strategies. • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.

Bachelor Of Business, Management

Major: management

Bachelor Of Commerce - Bcom, Management

Transferred to UWS in 2020

Education record