Charbel Hawache Email & Phone Number

Sydney, New South Wales, Australia

• Managed and coordinated daily business operations to ensure efficiency and productivity.
• Developed and assisted in the management of budgets, monitoring expenses, and optimising costs.
• Involved in the complete employee lifecycle, including recruitment, training and supervising of staff, conducting performance reviews, and managing employee performance.
• Identified any inefficiencies in operations and implemented effective solutions to improve processes.
• Created and ensured all business operations complied with company policies and regulatory requirements.
• Participated in the creation and execution of marketing campaigns aimed at attracting new clients and building the firm's reputation.

Parramatta, New South Wales, Australia

• Responsible for maintaining consistently high customer service standards throughout the Customer Care Centre's daily operations
• Directing customer service excellence by setting team priorities and aligning goals
• Overseeing daily customer centre operations, ensuring a balance between specialists and workload while adhering to KPIs, SLAs, and budgets
• Acting as a first aid officer during medical or building emergencies
• Ensuring compliance with customer service financial targets
• Keeping our retailers and shareholders up to date with our new products and services.

Parramatta, New South Wales, Australia

• Handled customer inquiries with a focus on Customer Service Excellence
• Addressing daily customer service operations and achieving business KPIs and SLAs
• Identifying and implementing strategies for business improvement and expansion
• Ensuring compliance with policies, procedures, and financial targets
• Resolving customer service inquiries through phone calls and Zendesk
• Implementing process improvements for efficient field operations

Baulkham Hills, New South Wales, Australia

• Gained valuable experience in the Accounting and Finance industry during this 12-month contract, which allowed the development of strong business acumen
• Processing supplier invoices, authorisations, and payments, and managing customer invoicing for Accounts Receivable collection
• Performing bank reconciliations and credit card requisition reviews
• Handling filing, correspondence, and other administrative tasks.

Dependant On Client

• Utilised personal knowledge to assist students struggling with schoolwork and maintained detailed records tracking their progress
• Tutoring students from Kindergarten to Year 12 in English, Maths, Economics, Legal Studies, and Business Studies
• Assisting in lesson planning and maintaining consistency throughout each session
• Developing independent work skills.
• Increased student comprehension by utilising personalized teaching methods and adapting to individual learning styles.
• Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.

Granville, New South Wales, Australia

• Developed essential skills in consistency, multitasking, customer service, and food hospitality, and pursued learning opportunities for career advancement
• Handling cash transactions as a cashier and reconciling the till at shift's end
• Providing excellent customer service in-store and at the drive-thru
• Preparing simple hot drinks and desserts as a barista in the McCafé area
• Serving Create-Your-Own burgers, ensuring accurate orders, and maintaining cleanliness in the dining area.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.

Bachelor Of Business, Management

Major: management

Bachelor Of Commerce - Bcom, Management

Transferred to UWS in 2020

Education record