Charbel Lammam Email & Phone Number

Jounieh, Keserwan-Jbeil Governorate, Lebanon

• Responsible for positioning solutions and products that are most appropriate to meet customer’s requirements• Analyze customer requirements and develop technical and financial quotes and proposals• Respond to Request for Information/Proposal (RFI/RFP) and clients queries in a timely manner• Collaborate on and present technical demonstrations to support the sales cycle• Finding and developing new solutions and opportunities to improve sales• Develop strong technical relationships within the various customer teams, acting as a trusted advisor• Handover technical solution designs to implementation teams and work with other teams downstream of the sale to ensure the solution delivered meets the customer requirements• Assist in the development of product pricing and licensing models• Fulfill PCI-DSS requirements to achieve PCI v3.2.1 ROC, AOC, & COC• Fullfill SAP requirements to achieve SAP Certified in Cloud & Infrastructure Operations

Jounieh, Keserwan-Jbeil Governorate, Lebanon

• Implement IT Transformation & Workload Migration Projects (IT disaster Recovery, Business Continuity, Cloud Infrastructure, etc.)• Responsible of the Infrastructure capacity forecasts and day-to-day capacity and resources management by enhancing our Monitoring and Capacity Tool• Perform full lifecycle support to the customer on the cloud infrastructure• Develop and maintain internal and client documents• Perform Internal IT Audit, develop and maintain ISMS documents, and coordinate with external auditors to maintain/renew ISO and CSA certifications

Beirut, Lebanon

• Install and configure hardware and software Windows-based Operating Systems and applications• Maintain IT infrastructure and troubleshoot outages• Upgrade systems with the latest releases and patches and replace obsolete equipment• Perform server administration tasks (user/group administration, security permissions, group policies)• Create and maintain procedural documentation, manuals and policies • Supervise L1 administrator and provide second-level escalation point for all IT issues• Research, test and implement new IT projects • Train staff on new technologies and applications

Beirut District, Lebanon

• Install new/rebuild existing servers and configure hardware, storages, disaster recovery and backups as per the standards and project/operational requirements• Test, evaluate, develop and install new enhancements and software/services on-premise or cloud-based• Provide systems support and maintain systems on a 24x7 on-call rotation for the holding group and over 200 IDM customers • Perform daily system monitoring (integrity and availability), periodic security monitoring, performance reporting and tuning• Develop and maintain installation, configuration and operational procedures• Work with pre-sales/sales team and cross functional teams in POC and set requirements for existing and new IDM products

Beirut Governorate, Lebanon

• Implement and administer all systems and network infrastructure within NavLink (ERP, AD, DNS, DHCP, FTP, VPN, Firewall, Cisco Router and Switches...) • Research, test and implement several IT solutions (backup solution, Office LAN upgrade, Ticketing System, Monitoring System, MS AD...) • Assist over 100 NavLink employees on-site or remotely (Qatar, UAE, KSA, France) with any IT issue• Negotiate purchases, contract renewals and repairs with suppliers in Lebanon, Gulf and France• Provide 24x7 Remote Managed Services (RMS) for large telecoms, ISPs and AT&T Enterprise Network Services (ENS) Support in MENA region

Beirut Governorate, Lebanon

• Provide on-site and 24x7 support on some products/solution and interacted with suppliers of NavLink products and services • Provide AT&T Enterprise Network Services (ENS) Support in MENA region • Manage and Support NavLink systems (Messaging, LDAP, website, VPN, Backup...) and IT infrastructure • Maintain Business Service Continuity through procedures, policies and regular health checks • Provide Remote Managed Services (RMS) for large telecoms and ISPs in MENA region (LDAP, Messaging, Anti-Spam, IPT) • Install, configure and manage virtual cold DR site for NavLink Critical Services to France Data Center

Habshan, Abu Dhabi Emirate, United Arab Emirates

• Provide hardware and software support for more than 300 employees and coordinate repairs with vendors• Maintain software database for various departments, develop requested reports and tools• Maintain operation of the project domain and servers (Exchange 2003, ISA, AD) and backup

Beirut Governorate, Lebanon

• Troubleshoot company hardware, software and network problems • Coordinate hardware repairs with suppliers • Support users with software and hardware problems and train users to use business software