Charles Sullivan Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Strategically crafted Killer Coffee's brand identity by leveraging market segmentation insights and conducting a competitive analysis of local competitors.Created and oversaw all operational work streams of Resident Culture’s Killer Coffee program, driving its growth from inception and achieving gross revenue of 175k year one. Collaborated with ownership and the creative team to develop annual brand and growth strategies, incorporating long-term planning and targeted marketing initiatives to enhance brand equity.Oversaw all aspects of daily operations, including inventory management, vendor relations, quality control metrics, P&Ls, P Mixes and process improvement reviews. Created a streamlined process for tracking and reconciling costs between Resident Culture’s departments, creating financial transparency and minimizing COGs discrepancies.

Charlotte, North Carolina, United States

Provided comprehensive training to employees, covering skills such as efficient barflow management, maintaining drink quality standards. Optimized labor utilization in the café's front-of-house department, resulting in a notable decrease in labor costs by 6%.Utilized ad hoc analysis to identify sources of food waste, implementing new policy that increased profitability on pastry.

Charlotte, North Carolina Area

Played a key role in expanding the Cash Sweep Program, achieving growth that contributed to one-third of the company's total revenue in 2018.Achieved significant revenue growth in the cash and banking division by executing a strategic vision focused on increasing market visibility and brand equity.

Charlotte, Nc

Engaged high-net-worth clients in comprehensive discussions about their portfolios, focusing on time frames, goals, and risk tolerance to recommend optimal asset allocations tailored to their needs. Collaborated with client-facing teams to address complex client issues, drafting employee communications on policy changes and financial market developments. Led a cross-departmental initiative to analyze and resolve incorrectly routed client requests. Coordinated with department heads, facilitated open dialogue sessions, and presented actionable solutions to senior management.

Greenville, Sc

Lead a team whose goal was to improve overall call quality of staff who was failing to meet their monthly quality metrics. Achieved this through peer to peer coaching. Personally created helpful one pagers that employees could use to help them with areas of improvement. Worked on a project team to identify what aspects of incoming calls were contributing to the failure to meet desired service levels. Analyzed data regarding call times for all portions of a call. Purposed plan to management to eliminate certain bottlenecks that were adding no value. Suggestions were implemented on a departmental level.

Greenville, Sc

I developed new client growth through business to business cold calls with a $30,000 per month quota. Managed a $1,000,000 existing client book. .