• Monitored technology infrastructure against core standards to provide technical assessment and advisory services.• Reviewed technical guidelines to verify compliance with information security standards and best practices.• Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.• Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications on Atos Unify.

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• Act as the primary control point for information systems and infrastructure solutions• Developing and implementing IS policy, SOPs and best practice guides for the organization• Offering hands-on experience to customers by evaluate potential business impacts from security breaches and provide strategic and tactical guidance to higher management• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 65%.• Responsible for implementation and management of Data Center, Virtualization, Storage, Automation and Replication• Periodic review, system audits, change management and adopt improvement of ERP, CRM, HRMS• Web Presence, Surveillance Management, and PABX /Call center• Identifying opportunities for team training and skills advancement and Micro Managing IT staff• Managing and reporting on the allocation of the IT budget.• Creating employee schedules to align coverage with forecasted demands.• Mentored team members to enhance professional development and accountability in the workplace.

• Established positive relationships with industry leaders to gain insight into innovations and trends, provide technical Support for OPMC & Back End Customers for VPN, PEO TV and WAN• Provide audit, monitoring(NMS) and technical Support for Corporate Customers VPN• Evaluate Maintenance, Network Planning, Optimization & Performance Audit of PSTN.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Resolved workflow issues to optimize team productivity and improve delivery times.• Designed an internal dashboard for an at-a-glance system and project status reporting.

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• Maintained network hardware and software and monitoring the network to support network availability to end users.• Responsible for Data Center management• Managed data backups and disaster recovery operations to comply with business continuity initiatives.• Identified and immediately resolved issues with network devices.• Performed day-to-day LAN and WAN administration, maintenance, and support.• Monitored system performance and responded to alerts.• Installed and configured network printers and other peripheral devices.• Resolved issues and escalated problems with knowledgeable support and quality service.• Analyzed network traffic and performance metrics to optimize system performance.• Researched and recommended new technologies and strategies for improving system performance.

• Implementation and Management of Document Management System.• Orchestrated integration and communication of software upgrades.• Spearheaded inventory control measures to replenish and maintain IT equipment.• Integrated and updated software products to boost system compatibility.• Mentored employees and offered constructive feedback for performance improvement.• Diagnosed and resolved hardware and software issues.• Installed and configured network printers and other peripheral devices.