Charity Fox Email & Phone Number

York, Pa

United States

• Leads new business development conversations for clients along with other key members of the team• Oversees a team of business analysts on a variety of client projects to ensure goals are met and exceeded• Promotes internal process refinements and workflows• Works with development teams to scope and estimate projects; aids in the creation of detailed documentation• Plays a role in problem solving and strategy for our client’s business needs and finding the right solutions• Manages client and department revenue goals and looks for new business opportunities for growth• Conducts team research and brainstorming initiatives to keep our clients on the edge of innovative solutions

York, Pennsylvania Area

• Met with clients of all sizes and budgets to discuss partnerships and new opportunities• Worked to understand project requests and goals to help clients see required growth and results• Worked with creative teams to scope and estimate projects; created detailed documentation for client sign-off • Conducted discovery meetings to help clients fully realize their goals, needs, and impending project success• Collaborated with internal team and subject matter experts to ensure continuity and quality• Managed timelines and budgets to ensure client’s expectations are met or exceeded• Served as the main point of contact for a variety of clients like: Associations, Corporations, Non-profits; and project types such as: design, social strategy, marketing campaigns, branding, specialty graphics and displays, publications, events, landing pages, websites and storefronts.

York, Pennsylvania Area

Lancaster, Pennsylvania Area

• Managed all web development projects from beginning to end from a client satisfaction perspective• Met with production team regularly to discuss and give insight on project details, needs and deadlines• Served as a liaison between departments for clients with multiple services and digital strategies • Launched routine project discovery and met with clients to review contract and processes• Implemented improved processes for project flow and refined processes for maximum efficiency and profit• Facilitated weekly verbal and electronic communication with clients as a trusted partner and project advocate• Monitored project and department profit margins and advised strategy for successful time execution; Maintained a 53% profit margin average for web development projects.• Maintained excellent project documentation and reporting for all clients and individual projects

Lancaster, Pennsylvania Area

***Sharp Innovations officially acquired This Way Up Marketing in March of 2014• Produced detailed proposals and agreements for new clients• Managed all development projects from conception to completion along with client relationships• Directed scheduling and individual tasks for designers, programmers, contractors and interns• Assisted with creative direction and project proofing• Implemented management directives; internal marketing, screening of resumes and customer service calls• Facilitated organization and effective communication throughout the company and among clients• Organized office up-keep, supplies and vendor management• Served as a substitute for core financial duties; deposits, account balancing and bookkeeping

Lancaster, Pennsylvania Area

***This Way Up Marketing was officially acquired by Sharp Innovations in March of 2014• Maintained all client projects, tasks and the detailed progress within each one• Served as the point of contact for clients for all requests, approvals, changes and challenges• Managed programmers/contractors and their workload on a day-to-day basis• Supported data organization and accurate billing within the company• Met with clients face-to-face to understand and discuss new projects as well as existing projects• Assisted with all project design details such as layouts, photography, color, marketing, and functionality• Performed content integration for websites as well as daily requested updates• Held beginner knowledge of webspace, server and domain management as it related to clients

Lancaster, Pennsylvania Area

• Collaborated with corporate consultant to brand large multi-specialty dental practice• Served as liaison between corporate entity and media outlets to maintain contacts and advertisements• Managed community outreach and marketing events from set-up to lead follow-up• Educated potential patients on the diverse specialties in dentistry• Promoted dental practice through direct marketing and networking; responsible for 150 new patients each month• Implemented customer service methods throughout the practice and trained personnel

York, Pennsylvania Area

• Designed multiple marketing pieces for all company departments including sales teams and top executives• Implemented new processes and procedures to improve customer relationships as well as internal communication• Supported company sales team by assisting with extra work during needed times, especially economy lows• Served as point person for clear communication within company- including multiple locations• Participated as a member of safety, morale building and creative committees• Held vital marketing role in facilitating company acquisitions and expansions

York, Pennsylvania Area

• Communicated with advertising clients and internal personnel to create effective marketing campaigns for newspaper and magazine publications• Worked successfully within tight weekly deadlines defined by publication schedule• Practiced a team player mentality among co-workers• Provided excellent customer service within each client relationship• Regularly maintained and controlled a variety of tasks in different stages of completion• Developed working knowledge of a variety of computer software and use of file types

Associates Of Specialized Technology, Graphic Design

Activities and Societies: Alpha Beta Kapa Nationl Honor Society

Diploma, General Academics