Charity Steinbach Email & Phone Number

Legal Aid

• Coordinated approved cases to pro bono attorneys• Maintained intake and Pro Bono calendars• Scheduled and coordinated events, workshops• Obtained and verified clients’ legal documents• Drafted pleadings and legal documents• Maintained confidential information of client and office related information• Completed monthly reports and billing invoices• Scheduled/confirmed appointments• Answered, directed telephones calls • Implemented Microsoft Office templates and macros for the entire office to increase efficiency • Planned and prepared annual Silent Auction fundraiser

• Answered 911 and non-emergency phone lines.• Entered accurate and detailed information to assist callers and coordinate emergency units to callers' location.• Excellent time management and problem resolution skills.• Dispatch and Coordinate Fire Department units to fill gaps in area of coverage to decrease response time.• Assisted in creating training materials for the 911 call center that contributed to a 15% reduction in errors, as well as created a Seminole County map with fire station locations to increase efficiency.

Casselberry

• Managed customer relations and provided exemplary service to all customers. Routinely handled as many as 500+ customer contacts a day (15,000 per month) in a busy retail store.• Prepared store and cash registers for opening and closing.• Handled more than $5,000 a day ($150,000 a month) in cash sales. Balanced registers and prepared daily sales summary and deposits.• Supervised 6+ employees organized and coordinated employees’ daily work schedules.

Associate’S Degree, Legal Assistant/Paralegal Associate In Science, A

ABA Approved Program

General Studies