Charity Steinbach Email & Phone Number

Legal Aid

• Coordinated approved cases to pro bono attorneys
• Maintained intake and Pro Bono calendars
• Scheduled and coordinated events, workshops
• Obtained and verified clients’ legal documents
• Drafted pleadings and legal documents
• Maintained confidential information of client and office related information

• Answered 911 and non-emergency phone lines.
• Entered accurate and detailed information to assist callers and coordinate emergency units to callers' location.
• Excellent time management and problem resolution skills.
• Dispatch and Coordinate Fire Department units to fill gaps in area of coverage to decrease response time.
• Assisted in creating training materials for the 911 call center that contributed to a 15% reduction in errors, as well as created a Seminole County map with fire station locations to increase efficiency.

Casselberry

• Managed customer relations and provided exemplary service to all customers. Routinely handled as many as 500+ customer contacts a day (15,000 per month) in a busy retail store.
• Prepared store and cash registers for opening and closing.
• Handled more than $5,000 a day ($150,000 a month) in cash sales. Balanced registers and prepared daily sales summary and deposits.
• Supervised 6+ employees organized and coordinated employees’ daily work schedules.

Associate’S Degree, Legal Assistant/Paralegal Associate In Science, A

ABA Approved Program

General Studies