Charlayne Delgado Email & Phone Number

Boston, MA, US

About The AntiIn 2017, we realized traditional HR technology consulting desperately needed an overhaul. So, we flipped the script on consulting culture. It caught on, and we have since delivered 350+ ServiceNow HRSD engagements as the only elite ServiceNow Partner committed to the employee experience workflow products. The Anti brings a unique blend of HR.

• Lead a small team and provide coaching and guidance to encourage professional growth and support

Boston, MA

• Partner with clients to understand and refine business processes in various industries/areas including Information Technology, Human Resources, and IT Business Management
• Work closely with/coach and mentor Business Analysts on client engagements throughout ServiceNow and Advisory implementations
• Facilitate workshops to capture business requirements
• Develop process diagrams to visually represent our clients future state
• Lead Organizational Change sessions (Stakeholder Analysis, Key Messaging, Strategic Communications, etc.) to prepare client project team and stakeholders for the upcoming change

Boston, MA

• Partner with clients to understand and refine business processes
• Work closely with/support our Business Process Consultants throughout ServiceNow implementations
• Capture business requirements and write user stories
• Develop process diagrams to visually represent our clients future state
• Prepare training materials and lead client fulfiller training sessions to promote successful adoption of the platform

Boston, MA

• Conducted gap analysis between current processes and system failures for configuration of new ITSM tool
• Liased between the business and Information Systems staff to ensure a mutual understanding of processes related to ITSM
• Gathered and converted business user requirements into technical specifications
• Worked as part of an interdisciplinary team to achieve project milestones
• Managed the lifecycle of defect and enhancement requests from business users from submission to implementation
• Trained the Information Systems department on updated ITIL V3 compliant IT processes in immersive classroom sessions

Boston, MA

As the Program Intern at the Strong Women, Strong Girls Boston office, my responsibilities included data collection and information management, event planning support, assisting in preparing presentations and materials for trainings, community outreach support, producing written content for print and web materials, conducting program research, coordinating.

Boston, MA

• Provided information to prospective students and their families
• Helped counselors with office administrative tasks
• Managed and trained a number of student tour guides while maintaining a record of special tours
• Developed a new and improved training\scheduling system which was implemented within the department

Boston, MA

• Document management to digitize all fillings using Adobe Pro
• Created financial reports and assisted in administrative office duties

New Bedford, MA

• Maintained records of financial transactions completed during shift
• Re-organized aisles using a blocking style of product placement
• Answered incoming customer inquiries via telephone
• Became the lead "go-to" person for training new hires

Boston, MA

• Send out communication to both prospective and incoming students and their families
• Dealt with both paper and electronic documents in terms of sorting and placement
• Classified student records in terms of alphabetical order, or any other specified

Boston, MA

• Dealt with both paper and electronic documents in terms of sorting and placement
• Classified content in terms of alphabetical, chronological order, or any other specified
• Document management to digitize filings using Adobe Pro
• Maintained and organized graduate student records using FileMaker Pro

Bachelor Of Science (B.S.), Management

Activities and Societies: Freshman Leadership Institute; Strong Women Strong Girl; Student Arts and Events Council; Self Empowerment.

High School Diploma, Programming And Web Development

Activities and Societies: National Honor Society, Business Professionals of America, SkillsUSA, Yearbook Club, Girls' Varsity Soccer