Will Finnegan Email & Phone Number

~Pre-Sales Leadership Council

~Provide technical support in sales calls, solution presentations, and assistance to the Enterprise Account Executive with understanding of customer requirements~Translate customer business objectives and requirements into solutions and level-of-effort estimates to implement designed solutions~Provide input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components~Deliver excellent services sales presentations to the customer in support of the sales process~Anticipate customer needs and identify appropriate solution alternatives~Respond to customer questions and objections on technical issues~Provide informal training and mentoring skills to customers and other Appirio employees~Validate technical recommendations against customer requirements and assists with preparing statements of work~Partner with the Appirio sales team to drive new services revenue

Boston, Ma

~ Lead a team of Integration Consultants, recruiting and onboarding new members to support growing client demands.~ Met with team members on their career goals, career development, and performance feedback on projects, and established career path framework with clear steps to achieve next levels~ Demonstrated leadership, mentoring the team as they grew their business, and consulting skills~ Shared technical guidance through brainstorming sessions, and development of best practices~ Established and maintained feedback loop with Project, Program, and Engagement Managers for feedback on projects~ Collaborated with other Appirio managers to optimize consultant assignments across all projects

Boston, Ma

~Work with customers on strategic and complex projects to design and develop integration solutions with Workday integration tools and methodology, using service oriented architecture design principles and common ERP integration design patterns~Drove requirements planning, development, testing and delivery for complex integration systems~Led teams of local and offshore resources, coordinating project assignments to deliver projects both on time and budget~Worked with Integration Leads to standardize processes and procedures, ensuring standard delivery to clients of documentation and delivery~Assisted internal leadership with conversion to SMART goals, and offered advice to other consultants on setting goals for the new initiative~Mentored junior team members in project planning/management, business analysis, communication methods, and other techniques to develop their potential as effective consultants~Completed Workday HCM, and Integration certifications. Project Management certification in process. ~Leveraged SOAP-based web services, XML/XSLT, and other SaaS integration technologies

Matawan, Nj

~Continued growth of Integration Services Group, expanding team through hiring efforts and mentoring/retention strategies~Refined project process and methodology, detailing process for project kickoff, methodology to complete work, and project transitions~Defined performance metrics for Integrations, building employee incentive program to raise output~Worked with Professional Services management team to establish cross-functional teams designed to better meet client needs and manage expectations~Partnered with Technology team and product roadmap to drive development of JSON-based API, writing use cases and user stories, defining requirements, and furthering adoption to better scale business process, allowing efficiency gains across the team~Aligned with Channel team to establish key partnerships with 3rd party vendors, ensuring outstanding customer experience and driving down project timelines~Consulted on sales meetings for both new and existing clients, providing insights and best practices for pending integrations

Hazlet, Nj

~Established and led Integration Services Group, allowing for scaling of services to growing client base~Assisted in the decision-making process within Professional Services concerning client and partner integration issues and procedures~Evaluated the team's resource allocation to ensure efficient distribution of projects and responsibility within the group~Successfully established new Integration Methodology, reducing project timelines by 10% over FY2011~Created and distributed Integration Standardizations, partnering with high-volume vendors, allowing for greater scalability and efficiency~Partnered with Sales to educate teams on new functionality, and provide support to pre- and post-sales process for clients requesting data connections~Worked with Development/QA on product features and enhancements, ensuring technology would effectively meet clients and vendors' needs

Hazlet, Nj

~Gathered requirements and created project plans through communication between clients and vendors~Built, modified and maintained custom interfaces between client systems and external entities~Wrote and led trainings on various topics including project management and new features~Updated document library as new system releases became available~Assisted creation of ideas for new features in future releases and tested these as development progressed

Maple Shade, Nj

~Monitored, analyzed and troubleshot Comcast’s Video-on-Demand infrastructure~Handled incoming escalations from other organizations and engaged appropriate teams and vendors for advanced troubleshooting and problem resolution~Wrote training materials and methods and procedures for various systems and technologies employed~Created playbook for new employees to train them more efficiently~Reported, analyzed and trended data from various systems, recommending apt investigation as necessary

West Chester, Pa

~Contacted patients, insurance companies and physician office’s ensuring timely communication and transference of documents necessary to process orders, troubleshooting issues to expedite processing~Fielded questions regarding products, recommending various alternatives to better meet patients needs~Created various documents to distinguish contacts, recording details to streamline the interaction process

Somerville, Nj

~Researched, tested and recommended new hard- and software solutions~Created training documents to ensure users were comfortable implementing new initiatives and following up with the support to maintain proper use~Spearheaded office-wide initiatives, creating data maintenance practices and internal/external templates~Created invitations, signage and materials for meetings, ensuring branding standards were maintained~Built and maintained websites for differing audiences, supporting users ensuring consistent experience~Involved with project planning and management, interacting with all levels of staff on a daily basis~Established and fostered relationships with contacts to allow for better negotiations, ensuring contracts were carried out successfully and on time~Assisted in conducting the analysis of knowledge retention of attendees by testing their knowledge of conference topics before, during and multiple weeks after the programs

Hamilton, Nj

~Tasked with local and remote end user support as well as network maintenance~Wrote and disseminated training materials for various systems implemented office-wide~Created and maintained various websites, preserving user data ranging from accounts to files and data~Designed various documents for dissemination to an assortment of audiences~Streamlined business processes, launching information technology systems, and positive change~Received award for Excellence in Customer Service

Mba, Business Administration

Ba, Cognitive Science

Activities and Societies: Psi Upsilon, Recording Secretary, Club Soccer