Charlea Kavanagh Email & Phone Number

Camberley, Surrey, United Kingdom

Key Responsibilities:- Responsible for the development and deployment of brand strategy and guidelines - Delivered a pipeline of innovation and product development based on a deep understanding of customer needs, working in conjunction with the product team- Lead comprehensive evaluation of brand and category performance to identify focused growth.

• Reporting to the Group Brand Manager and responsible for leading NiQuitin, the companies #1 strategic brand (£21m RSV, £4m A&P spend)Key Responsibilities:
• Lead for 3YR strategic planning including brand vision, strategy and growth pillars
• Responsible for deployment of 2018 brand plans including major innovation internally and to retailers (high street, grocers and pharmacy channel)
• Lead for development of full year media strategy incorporating ATL and digital plans

London, United Kingdom

• ABM, NiQuitin - Smoking Cessation BrandKey Responsibilities:
• Lead for new product development initiatives inc. full P&L responsibility
• Project manage and engage with cross functional team to ensure initiatives, NPDs and brand business plans are delivered on time and with excellence
• Key stakeholder management - present at monthly management team meetings inc. General Manager to gain input & approval of all plans and executions
• Brief and manage a multi-agency team to… Show more ABM, NiQuitin - Smoking Cessation BrandKey Responsibilities:
• Brief and manage a multi-agency team to execute Marketing plans, leading creative development process

London, United Kingdom

• LOVESPACE is one of the fastest growing consumer brands. We’re the UK’s first storage-by-the-box service, based in London, founded and VC-backed by the people who brought you Streetcar (now Zipcar). We collect things.
• Managing and developing a team of 3 full time… Show more LOVESPACE is one of the fastest growing consumer brands. We’re the UK’s first storage-by-the-box service, based in London, founded and VC-backed by the people.
• Managing and developing a team of 3 full time staff and a cohort of interns
• Leading the development of a customer-centric business, determining customer service policy, retention and CRM strategies
• Playing integral role in the development of the overarching customer experience
• Setting, managing and delivering the customer service KPIs, reporting to Directors and Board members

London

Reporting directly to the Marketing Manager Responsible for the activation of in showroom marketing initiatives, specifically assisting in the launch of new models and servicesProject manage the redesign of volvocarslondon.co.uk to improve UX and consequently increase salesContent management of volvocarslondon.co.ukDesign and copy of online and offline.

Customer service role dealing with a range of clients daily. Roles included administration, customer service and communication via telephone and email with members. Skills developed include excellent time and people management, teamwork, accurate administration, organisation, flexibility and developing a positive can do attitude to problem solving.

Wimbledon

Customer service role dealing with a range of clients daily. Roles included administration, customer service and communication via telephone and email with members. Skills developed include excellent time and people management, teamwork, accurate administration, organisation, flexibility and developing a positive can do attitude to problem solving.

Leeds, UK

Managing accounts of medical professionals ensuring that all relevant documents were accounted for at all times. The role involved verifying and implementing new information into client files on a regular basis. Skills developed include working under strict time constraints and communicating in a professional manner.

Ba (Hons) Design, Design

Activities and Societies: Volunteering work teaching Design to 8-9 year old children at Meadowfield Primary School, Leeds. Design.

Education record