- Assisted prescribers and supporting users in creating and setting up their accounts with e-prescription through tickets and emails in Freshdesk.- Resolved issues related to sending e-prescriptions by identifying and troubleshooting the encountered issues - EPCS requests, DEA, NPI information, etc.- Also checked invoices for billing inquiries.- HIPAA certified

Input insurance information to our database and we either correct or file disputes for all the unmatched data with the providers to make sure that the policies they have on their end mirror the ones that the business owners hold.

Our responsibilities include but are not limited to the following:- Assist advertisers in running their ads on two of the most popular social media platforms — Facebook and Instagram.- Discuss the platforms' ads policies and community standards down to the assets needed to run ads.- Process disputes, bugs, and requests for reviews on the advertisers' assets.- Help business owners set up Pages.- Assist clients in setting up their Stores.

Provided assistance to the customers of one of the top sportswear brands in tracking their orders, filing for returns, and providing more information during promotions.