Charleen Pfaff Email & Phone Number

Charlottesville, Va.

Manage all aspects of the store environment while maintaining a focus on company profitability and growth.Proven success in increasing revenues and also recruiting, hiring, training, and team building.

Saucon Valley, Pa.

Led store to $800,00 increase to LY during first 9 months with company by recruiting, hiring and training associates to sell branded luxury products Closed the largest sale (225,000) in company's 100 year historyLed store to $300,000 increase over plan at end of Q-1 2012

Whitehall, Pa.

Manage all daily operations of retail store Recruit and interview potential candidates for employment in various store positionsDevelop and train employees for daily functions as well as advanced training for high-potential employees Lead store to 15% increase in sales over goal and 22% over LY for FY 2009 18 Karat Club award recipient for 2009Region 4W.

North Wales, Pa.

Increased store sales 10% by expanding employees capabilities, improving guest experience, and raising average transaction by 15%Hired and Promoted 11 employees into management: 2 store managers, 6 assistants and 3 office managers

Procure and maintain accountsManage all office paperwork including estimates, correspondence and bookkeeping requirements

Bellevue, Wa.

Increase employee capacity through training and performance managementManage controllable expenses to enhance profitability, including payroll optimization, supply order control and repair margins

Orlando, Tampa, Atlanta

Responsible for the management of 9 retail locationsSuccessfully opened new store in Tampa without corporate support during 9/11 crisis

Alexandria, Va.

Increased sales from just under 1 million to 4.6 million during tenure as store managerFirst and only manager to have a $1 million writer at this location, not to be repeated until 2004

Virginia Beach, Va.

Learned management skills while leading in sales volume for 8 yearsHighest personal annual sales volume of $650,000.00