Michael Derby Email & Phone Number

Astatula, Florida, United States

Baltimore, Maryland Area

Clermont, Fl

Analyze clients’ overall business model and suggest effective ways to reduce expenditures, while simultaneously helping management create and implement strategies that improve sales and profitsDeveloped criteria to determine the value and redundancy of suppliers, and negotiated strategic partnerships with "preferred providers" based on volume discounts, reducing the number of suppliers by 40%.Worked collaboratively with clients to assess needs, coordinate, design, develop, and implement interactive learning solutions through a variety of mediums in support of the overall strategy and goals of OperationsDevelopment of a 360º training program for Corporate, Retail & Wholesale clients. Subjects include brand heritage and values, product & technical knowledge, strategy, competitive information, client experience, client development, sales rituals, customer service, CRM, etiquette, marketing activities, and more.

Clermont, Fl

United States

Directed all aspects in creating training program including curriculum, format, guidelines, training material and budget for the U.S Pawn and Retail division consisting of 500 store managers and 2,500 team members. Additionally, served as senior project manager obtaining sr. management buy-in and leading cross functional teams to implement and manage business change initiatives. Career Highlights:Developed, maintained and delivered Retail Operations learning and performance support solutions in multiple channels and formats (e.g., Instruct-Led, Webinar, self-study workbooks), including topics such as customer engagement, product knowledge, company initiatives, visual merchandising, Point-of-Sale systems and shipment processing resulting in a 10% increase in sales.Provided strategic and tactical leadership and guidance to ensure the highest standards of client service were achieved across the organization.Strengthened company’s business by leading implementation of additional product offerings, supplementing existing product lines, enhancing profitability and improving merchandise presentation resulting in an 26% sales change over LY

Florida, United States

Selected, trained and developed sales-oriented managers that hire, retain, discipline and train sales oriented team members by establishing performance standards and objectives, conducting performance appraisals and disciplinary measures.Field visitation and sales team development. On-site assessment of Field Sales Executives' timemanagement, reporting; organizational and sales skills, customer service and follow up skills. Coach and counsel Field Sales Force.Identify performance gaps, root causes and develop and implement plans to close the gaps.Execute action plans at District and Store levels with focus on integrating credit into stores culture, driving increased credit sales, penetration and new application performance.

Sarasota, Fl

Key member of executive team designing and defining channel sales strategy and marketing plan (including positioning, channel strategy, pipeline development, pricing, margin, and mix) within North America and abroad. Career Highlights:Responsible for developing growth and long-range plans including current and future channels of distribution, markets and store locations resulting in a 50% increase in first year.Minimized shrink by more than 90% while optimizing sell through by 20% through implementation of an inventory control system.Established new business initiative generating 10% of the operations total annual revenue and proving critical to enticing potential buyers to first try our product and ultimately to buy-in.

Toms River, Nj

Boosted customer retention by 10% by defining, modeling and holding team accountable for demonstrating the behaviors that enhance customer engagement, build enduring relationships and represent brand’s values. Led team to evolve productivity and increase sales by 15% through best practices and continuous learning.

United States

Diamonds Graduate, Diamonds

B.A., Psychology English And Religion

B.A., Psychology, English And Religion

Activities and Societies: Alpha Epsilon Pi