Charlemagne Cavett Email & Phone Number

Walnut Creek, California, United States

- Managing Azure Subscriptions- Managing 50 branch office circuits- Break/fix circuit issues with ISP's- Coordinating office circuit moves- Meraki switch configuration- Plan, deploy and configure/monitor Microsoft Teams Room equipment- Microsoft Teams administrator- Plan, deploy and configure/monitor Openpath Access Control

- Monitoring 50 branch office circuits- Break/fix circuit issues with ISP's- Coordinating office circuit moves- Meraki switch configuration- Plan, deploy and configure/monitor Microsoft Teams Room equipment- Microsoft Teams administrator- Plan, deploy and configure/monitor Openpath Access Control

(Present - 10/2020)- Enterprise Network Operation Center (NOC) technician - Logicmonitor/SilverPeak Orchestrator monitoring/coordinating break/fix for 50 branch office circuits outages- Coordinates network office moves- 2nd & 3rd level technical support- Sharepoint Admin- Citrix Cloud Admin- Druva Cloud Admin- UPS maintenance- Synology backup admin(10/2020 - 06/2011- On/Off boarding and procurement- Server deployment and maintenance- Hardware/Software Support- OS migrations- Printer/copier support- Hosted Sharepoint Administrator- Buzzsaw Administrator

- Lead Help Desk - Trainer of all new Help Desk staff- Supervised Help Desk staff including all incoming tickets- Help Desk Support, providing first & second tier hardware/software support for the 1500+ clients.- Primary escalation for all proprietary applications- Hosted Sharepoint Administrator- Buzzsaw Administrator

Primary onsite support for all XL California locations (San Francisco, Los Angeles, Monterey and Walnut Creek). Break/fix software/hardware, network wiring, break/fix printers. Manage end-user administration & Active Directory. Deploy builds for new hire or replacements. Projects on OS & Mail migrations. Plan & execute office moves. Office ManagerDay to day operations of office including but not limited to premises security, upkeep of all kitchen and office supplies. Preparing for guest accommodations/meetings. Active contact with building management, floor warden and First Aid/CPR trained.

Manage and install LAN equipment, network wiring, and PC workstations, which include PC hardware/software diagnostics, installation and/or upgrades of operating system and programs. Manage and diagnose printer problems. Manage & monitor File Server drives and Print Server. Manage end-user system login rights and provide end-user help and training. Manage domain configuration, creating images and migration projects from Win 98 to Win 2k to Win XP. Operate and manage office security system and PBX phone systems. Manage & monitor all other office equipment such as copy machines, Pitney Bowes Mail machines & fax machines.Division CoordinatorSecretary/Assistant to the RVP includes being actively involved in creating marketing presentations for customers, monthly reporting, budget reports, maintain underwriting database manage all office accounts payable and other HR/personnel issues. Administrator of company’s CRM system www.salesforce.com including, but not limited to, creation/deletion of users access, customized reports both for end user and upper management, managing website online views & graphs, weekly database dump in accordance to US Office of Foreign Asset Control (OFAC). Special projects include : office relocation coordinator & office build outs. Active contact with building management, floor warden and First Aid/CPR trained.

Computer Support (12/97 – 8/98)Duties include configuring LAN printers and printing in LAN networks; adding or deleting network drivers and configurations; establishing communication between work stations and routers; resetting local servers via communication with home office; moving and replacing of PC work stations and printers; supporting employees in MS Suite, including troubleshooting, system maintenance, equipment recommendations and general software usage; preparing claims review customized presentations. Special projects included Win 3.1 to Win 95 to Win 98 migration; upgrading HDDs and RAMs. adding or removing modems and configuration; upgrading Client 32, Virus, Office 97, Top Rate, Open Rating and Proforma; and installing and configuring Windows NT domain and extracting software for the human resources department.Claims Examiner (8/95 – 8/98)Responsibilities varied due to position modifications, but generally included the following: investigating AOE/COE claims; negotiating settlements with unrepresented injured workers and applicant counsels; managing claim files from opening to closure, including medical control and vocational rehabilitation; going to court as required; paying workers’ compensation benefits in a timely manner and in accordance to the California Labor Code; typing legal and rehab investigation forms; setting up initial files, including phone calls to insureds, claimants, and doctors; and making phone calls such as bill calls and follow-up on medical and rehab status. Maintained knowledge of wage loss computation, TD, PD, VRMA rates. Also completed all clinical functions of job.Claims Assistant (8/92 - 8/94)Duties include but not limited to the timely processing of all claims benefits checks in accordance to the Labor Code for temporary disability, permanent disability, vocational rehabilitation. Processing of all medical and legal billings. Preparing reports for client meetings.

San Francisco, California, United States

- Setup new ATM accounts including creating ATM cards for customers.- Customer support for all ATM related issues- Branch break/fix support for all ATM machines in the fleet- Coordinated vendor support for physical repairs of ATM in the fleet

Wccp, Workers' Compensation Insurance

Earned the WCCP designation The WCCP designation will be awarded to individuals who successfully complete the five courses under the IEA's.

Education record

Clark Air Base Data Automation (unclassified) Data Operator