• Ensure sales consultants have required knowledge, tools and systems equipping them to provide trusted financial advice and build trusting relationships. • Improve customer service experience by raising awareness of issues raised through customer feedback cards and influence team members to achieve the desired behaviours. • Provide world class service to internal and external clients by engaging, listening, understanding the client's needs, delivering on requirements within process and… Show more • Ensure sales consultants have required knowledge, tools and systems equipping them to provide trusted financial advice and build trusting relationships. • Improve customer service experience by raising awareness of issues raised through customer feedback cards and influence team members to achieve the desired behaviours. • Provide world class service to internal and external clients by engaging, listening, understanding the client's needs, delivering on requirements within process and procedures and providing feedback to clients to meet client's needs. • Understand and execute the area collaboration plan/model (SMD and SPMS) to ensure alignment within total business units to build relationships, trust, achieve sales and service objectives. • Show less