Charlene Witkowski Email & Phone Number

Greater Chicago Area

Signature Bank in Chicago is a privately owned commercial bank that serves clients throughout the Midwest. While it shares a name with a bank in crisis, the two are unaffiliated; in fact, Chicago’s Signature Bank produced record returns and earnings in 2022. Serving dually as a treasury management and deposit operations associate, I process and review new accounts, serve as the primary administrator for online banking platforms, and assist with banking services implementation and modifications. I also manage various functions for incoming and outgoing wires, including verifications, returns, and international wire processing. Key contributions: ✦Provided hands-on training to new treasury management associates, including mentoring an employee who was promoted to a managerial position. ✦Improved audit scores and minimized errors by partnering with project management team and relationship manager to create new paperless workflows for various functions, such as opening accounts, ACH limits, and wires. ✦Partnered with Branch Manager to institute quality control procedures, including supporting interview process and hire of a new quality control position. ✦Provided exceptional customer service to clients by maintaining a commitment to fast, accurate delivery; continually deliver on requests 75% faster than other institutions. Applauded by a large client for quick service implementation.

Oak Park, Illinois

Community Bank of Oak Park River Forest was a locally owned bank that catered to individuals, businesses, and non-profit organizations. In 2019, the bank was purchased by Byline Bancorp. As a Senior Universal Banker, I provided excellent customer service to the bank’s clientele. I managed and resolved a variety of customer service issues, made decisions regarding new account openings, and prepared processed accurate documentation for various account types (checking, savings, and CD’s). Key contributions:✦Resolved errors, disputes, and discrepancies by gathering and analyzing documentation. ✦Drove revenue by cross-selling and implementing products such as ACH Origination, Remote Capture, and Positive Pay.✦Gained expertise in banking/financial systems, including TransUnion Direct, Mastercard Connect, PCBB Banking Services, and FI Management.

Chicago, Illinois, United States

Originally hired as a teller, I was promoted twice due to excellent performance. During my time at North Community Bank, I:✦Trained regional new hires on policies & procedures, bank processing software, and daily operations. ✦Balanced ATMs, as well as currency and coin vaults; verified and processed deposits. ✦Prepared currency and coin shipments from/to Federal Reserve Bank.

Elmwood Park, Illinois, United States

Growing up, I always had a knack for numbers. I was excited to enter the banking industry as a teller, where I:✦Accurately processed customer financial transactions, including loan payments.✦Sold/redeemed savings bonds.✦Accepted treasury tax payments.✦Assisted customers in accessing safe deposit boxes.