Char Cozadd Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

✦ Effectively managed daily priorities to optimize efficiency and ensure both new and existing customers received excellent customer service and support. Answered calls, walk-ins, and emails from 25+ people per day.✦ Served as the “go-to” person for 600+ residents to resolve issues; ensured accurate documentation and reporting. ✦ Exceeded goals by delivering 25+ rentals per month; communicated with maintenance and cross-functional teams.

Hingham, Ma

✦ Executed a new store opening and grew the business from the ground-up to 8+ employees. Directed all staff recruiting, hiring, training, performance management, and development. ✦ Analyzed sales forecasts and financial data to drive process improvements; audited loss prevention procedures and ensured strict compliance to store policy. Actively educated customers and delivered world class customer service.✦ Recipient of Top Sales Partner Award for 7 consecutive years.

Illinois And Wisconsin

✦ Oversaw all operational planning and management to support 3 highly-successful new store openings; developed and managed strong relationships with customers and commuted between multiple locations as team lead.✦ Strategically trained, mentored, and motivated employees to drive customer service, sales, and performance excellence.✦ Streamlined operations to increase operational efficiency; defined and documented procedures; created visual displays.

Waterford, Wi

✦ Directly accountable for strategic planning, operations, business development, staffing, administration, and financial management across 9 multi-site Subway franchise restaurants, a gas station, and convenience store. ✦ Managed, trained, and motivated a high-performance team of 40+ employees supporting $3M in annual sales. ✦ Drove rapid business growth by 330% over 3 years; controlled costs and inventory to maximize profitability.✦ Recognized as the 1st Subway owner to co-brand within a gas station. ✦ Recipient of numerous retail awards, including Midwest Region Franchisee of the Year Award.