Charlene Foley, Mha, Ccxp Email & Phone Number

Durham, NC, US

Built from decades of hands-on leadership and expertise, SEE Me CX is a Customer Experience (CX) firm to create exceptional customer experiences for its clients and the customers they serve.Success, Ease, and Emotion (SEE) occurs with every customer touchpoint with a brand. SEE Me CX helps its clients build an ongoing, measurable approach to deliver on.

Raleigh, NC, US

At CCU, I built on my CX Management experience by wrapping perception data into predictive models to inform personalized engagement - a first-of-its-kind implementation in the Credit Union space. Prepared and led a multi-year initiative to modernize technologies and processes for integrated and personalized omni-channel (digital channels, contact center.

Chapel Hill, North Carolina, US

Hearful provides consumer brands with product-experience (PX) insights from millions of compiled customer product reviews, blogs and social media posts. Hearful's PX actionable insights allow brands and retailers to effectively optimize products, increase demand planning accuracy, mitigate product quality issues and more. As CCO, I was responsible for.

Durham, NC, US

Customer Experience Management, Strategic Vision, and Voice of Customer: Lead CX team, defining strategic vision, direction, and goals. Develop monthly voice of customer (VOC) report to gauge progress. Data Collection and Customer Data: Collect customer data from over 30 sources across the company to serve as the authoritative voice of the customer..

Durham, NC, US

Customer Engagement, Marketing, Healthcare Marketing, and Team Management: Oversaw 13 direct reports on 3 teams (customer engagement campaigns, marketing/sales events, and marketing for the Medicare and multicultural segments).Sales and Renewal Retention: Increased sales and renewals for the Medicare segment by 10% year over year. Strategy Implementation.

Durham, NC, US

Strategic Corporate Philanthropy: Determined strategic funding and alignment with nonprofits throughout North Carolina, supporting the company’s corporate philanthropy focus areas. Fundraising: Led annual employee giving campaign, increasing participation by 10% and raising 14% more for local non-profits.Community Relations Management: For a statewide.

Durham, NC, US

Constructed goals with business owners to create the enterprise strategy for annual planning. Fostered internal relationships to help advance actionable plans for company and departmental goals.Supported CEO and CIO for BCBS Association committees by researching and preparing internal status reports on select initiatives and topics relevant to committee.

Durham, NC, US

Created customized worksite wellness programs for a client base of over 25 employer groups. Provided a hands-on relationship at worksites resulting in a closer client relationship with management and members.

Durham, NC, US

Managed team of Business Systems Analysts within the Operations division to provide technical support for a BCBS Association system for transferring claims and provider information across the Blues plans.

Durham, NC, US

Managed accreditation program through oversight of auditors, vendors and analyst staff. Determined deadlines and priorities and monitored performance standards.SAS programmer and analyst supporting clients through preparation and presentation of group utilization studies and account-specific requests for key clients.

Mha, Healthcare Administration

Bs, Health Promotion, Statistics