Prioritising and Planning Day today Activities.Ensuring Deliverables are achieved on time.Perform Quality Check to attain the requirements.Root Cause analysis on the Escalations.Leading Special (Adhoc) Projects.Conducting Training Sessions for the New Associates.

● Acting as a primary contact in establishing client/customer relationship for new customers prior to transition date by understanding customer requirement and preparing the delivery group for the ongoing environment.● Good Knowledge and Experience in the processing like Annual/New Hire Enrollment, DBP, COBRA, PCS etc.● Identifying, leading, and implementing streamlined procedures and processes.● Accountable for a list of process that own by process associates, Team Members, Business Operations Analysts spread across multiple domain services.● Participating in the Client meetings for participants’ inquiries and business deliverables. Participating in info-share meetings with Global Business Implementation Manager, Practice & Delivery Leads to maintain and constantly update best practice guidelines, SOPs and project requirement.● Responding to escalated inquiries regarding benefit plans; investigating issues and providing resolution to Workflows, Client emails, and Service Tickets.● Partnering with vendors and insurance carriers to resolve complex claim, billing, and enrollment issues for participants.● Having knowledge of Eligibility files, HR files, HRIS/Payroll files, and Premium Billing files.● Identifying defects or improvements in system to reduce manual intervention, initiate technology teams to implement the fix for the defects/improvement, identifying any process scenarios that can be automated and getting that automated with the help of technology team.● Working on the payroll file verification before we report the deductions and payroll deductions to the client.● Drive team to implement approved continuous improvements ideas. Track progress to ensure approved ideas are implemented, thus leading to achieve service delivery goals at set milestone.● Ensuring root cause analysis and E&O trend analysis is performed for all escalated/complex incidents and formulate action plan.

● Researched complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions, requirement documents and best practices. Provides resolution in accordance with due dates and documents processes.● Partnered with vendors and insurance carriers to resolve claim, billing, and enrollment issues for participants.● Created SOP documentation for shared service processing as well as internal operational procedures.● Identified defects or improvements in system to reduce manual intervention.

● Researched complex participant benefit issues and provided resolution in accordance with due dates and documents processes.● Created SOP documentation for shared service processing as well as internal operational procedures.● Identified defects or improvements in system to reduce manual intervention.● Received Gold Award for Exceptional client delivery.

● Delivered a list of process by following SOPs.● Worked with the Client’s payroll team to ensure that employees’ deductions are accurate.● Edited and created documents for the client’s employees.