Cost analysis, review of pay grades as per bands and skills. Analysis for recommendation of increments, tracking deviations from standards ensuring not internal parity amongst grades and roles.Consultation to business lines on compensation related issues.Attrition reporting, RAG analysis, root cause analysis & attrition control.Handling employee concerns for senior delivery leaders across globe.Liaising with payroll team by providing inputs for bonuses & increments.

Part of Payroll/Financial Services Transition, Witbank, South AfricaProcessing Vendor PaymentsEnsuring TAT and SLAs’Handling Escalations.Connecting with Clients / Senior Leaders on Metrics.To review Standard Operating Procedures.Providing training to new joiners.

Ensure all emergency payments are being actioned on priority.Weekly report on hold cases to Vendor Maintenance and Vendor set up team.Quality Check.Client communications.Query handling via emails and calls.Report to Management on payment status.Report to Vendor maintenance group on weekly basis requesting for solution.

Resource planning & Accountable for all salary payments as well as advance payments.Query handling via emails, calls.Preparing Daily / weekly & monthly metricsAllocating and assigning jobs to other members in the teamEscalation handling & maintaining invoice accuracy & quality to avoid discrepancy.