Charles Johnson Email & Phone Number

Colorado Springs, Colorado, United States

Colorado, United States

• Responsible for interfacing with customers and managing a team of functional and technical support.• Client onboarding and steady state transition plans to provide a consistent experience for the life of the contract. • Manage various relationships including customers, vendors, engineers, developers, and management to support the team in developing requirements, creating process flows, and developing plans and strategies for solution delivery.• Utilize an Agile-Waterfall Hybrid methodology to deliver ServiceNow Implementations for customers across the Commercial and Government sectors. • Assist and lead with business process consulting and business analyst tasks.• Provide onboarding support, training, and ongoing mentorship for a team of five (5) Engagement Managers.• Performed project management activities for the following ServiceNow applications: ITSM, ITOM, ITBM, GRC, SecOps, HRSD.• Maintain project plans and provide project status reporting.• Facilitate kick-off meetings, requirement gathering and design workshops.• Project financial management for forecast, actuals, and timecard approvals. • Assist the Director with employee hiring and retention.

Colorado Springs, Colorado, United States

• Assist in the preparation of briefings for the C4 Requirements Board and associated working groups.• Apply knowledge of computer network engineering and related disciplines to ensure that emerging technologies are considered in the development of technical refreshment of network components and configurations of USSPACECOM C4 and cyberspace systems.• Assist the Government in C4 and cyberspace portfolio and project management.• Provide technical knowledge and expertise in providing analysis of the design, installation, configuration, and monitoring of classified, unclassified, and mission partner networks, including SIPRNET, NIPRNET, and/or U.S. BICES.• Advise the Government on Enterprise Architecture requirements and other higher-level guidance for network security and cyber security system configurations, informed by DISA STIGs, DOD Risk Management and Architecture Frameworks (e.g. DoD RMF, DoDAF).

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

18Th Medical Command (Deployment Support) Honolulu, Hi

• Developed an all-encompassing standard operating procedure (SOP) that covered all help desk responsibilities and functions, utilizing step-by-step user procedures designed to improve down time and increase time available to complete work in other areas. • Coordinate requirements and training goals during the installation and training on tactical server stacks valued at over $1.5M, maintaining a strict schedule to ensure all topics are covered during training.• Train Help Desk personnel on all tasks and procedures covered in the SOP to ensure comprehensive understanding of and compliance to set standards.• Monitor and enforce compliance of all users’ cyber awareness training requirements by ensuring users are notified in advance of training expiration, limiting down time for non-compliance. • Achieved 100% compliance on Windows 10 operating system upgrades of over 150 automation information systems (AIS), increasing the number of available AIS by 50%.• Completed life cycle replacement (LCR) of all systems ineligible for hardware upgrades.• Analyzed maintenance data and developed an LCR process that replaced 75% of all AIS and will keep AIS current.• Incorporated a purchasing process that will replace 25% of AIS every year via a four-year LCR plan. • Supervised the Information Assurance Program, focusing on eliminating or limiting the threat of security vulnerabilities across all AIS platforms by certifying adherence to all Information Assurance Vulnerability Alerts announcements. • Certified that all students had a full understanding of Server 2012 installations and operations covering topics such as Active Directory Domain Services (ADDS) and Group Policies.

10Th Special Forces Group (Airborne), Colorado Springs, Co

• Supervised the operation of a combined military and civilian communications staff of 25 personnel providing automations support, enterprise services, and property management for over 2,300 users, 5,000 automated information systems (AIS), and 30 satellite network nodes.• Supervised the Information Assurance Program, certifying all Information Assurance Vulnerability Alerts (IAVA) announcements were adhered to in order to eliminate or limit the threat of security vulnerabilities across all AIS platforms. • Served as team lead to troubleshoot authentication and access of data by remote access users across a WAN; developed a solution and created detailed process guide for future use, which produced a significant decrease in time spent by users to access the data.• Planned and coordinated for training of 12 administrators in the Windows 10 operating system and Server 2012 administration, preparing administrators for a project to upgrade over 5,000 AIS and server platforms; achieved a 100% certification rate. • Maintained a 99% scheduled service completion rate for all trouble tickets while decreasing the work order backlog by 85%, which increased overall user experience.• Worked with higher tier technicians to design and implement a plan to merge garrison and tactical network capabilities, improving user experience with enterprise services across satellite-based network nodes.• Oversaw the project to plan and upgrade over 5,000 AIS to the Windows 10 operating system across 30 separate structures, limiting downtime during a high operation tempo timeline and completing project with no loss of data. • Developed a life cycle replacement (LCR) plan that will keep all AIS current and within supportable standards, and incorporated a purchasing procedure that will replace 25% of AIS every year supporting a four-year LCR plan.• Ensured all users were compliant on required cyber awareness training and taught one-on-one classes to satisfy precise training requests.

1St Battalion, 75Th Ranger Regiment, Savannah, Ga

• Served as the Task Force Information Services Chief during four combat deployments, supervising the installation, operation, and maintenance of multiple satellite-based networks providing enterprise level services (Exchange, Printer Server, SharePoint, etc…) for over 1,000 users and multiple outstations. • Responsible for upgrading over 200 computer systems across multiple locations to the Windows 7 operating system while maintaining the highest level of uptime and finishing the project ahead of schedule.• Spearheaded a new configuration of a Cisco router to restore access to voice communication over eight tactical radio systems and distribute this data across the network; liaised with multiple experts across several sites to field, configure, test, and deploy equipment. • Oversaw the planning and installation of a server room upgrade worth $1.5M, replacing all core network infrastructure with the most current IT capabilities without interruption of service. ▪ Upgrades included virtualization of servers and a water-cooled uninterrupted power source that provided appropriate time for administrators to address issues during unplanned outages. • Responsible for reacting to Information Assurance Vulnerability Alert (IAVA) announcements to mitigate any vulnerabilities and ensure there were no security breaches or threats to exposure.• Identified an issue with an intermittent data link at a remote site, determined a need to restore the backup link to decrease remote site downtime, and liaised with administrators at remote site to restore communications across a line of site microwave antenna systems.▪ Resulted in a 20% or more reduction in remote site malfunction.• Ensured all users were current on training related to cyber awareness.

Fort Rucker, Al And Fort Gordon, Ga

Microsoft Server Installation/Management | Network Transport Operations | Information Security

82Nd Airborne Division, Fayetteville, Nc

• Managed the satellite-based network nodes at over 30 outstations while working in a joint-command environment; ensured timely reporting of outages, coordinated and scheduled support, and worked to mitigate any known issues to prevent further outages.• Supervised the successful installation of complex equipment systems valued at over $2M, including a wide area network node and tactical radio system that connected several host nation countries, ensuring timely communications during elevated alert situations. • Coordinated professional development training opportunities within the IT industry to ensure a better understanding of newly fielded equipment, allowing for speedier response during outages and better customer service provided by network operation personnel.

602Nd Aviation Support Battalion, Camp Humphreys, South Korea

• Responsible for planning, preparing, and relocating the Unit from Camp Stanley to Camp Humphreys with minimal loss of communications capabilities.• Coordinated with outside Information Management offices to ensure the required network infrastructure was in place, and that all AIS were compatible and authorized for operations.• Identified communications gear that was obsolete or no longer required, freeing up monetary resources to be used in other areas.

Fayetteville, Nc

• Led the Unit’s communication section in preparation for and movement to forward operating bases ahead of insertion into combat operations. • Oversaw the installation of electrical, voice, and network infrastructure to support communication requirements in the area of operations. • Supported training requirements to train all officers and staff leads in the Unit around voice communications and computer operations proficiency.

Vicksburg, Ms

• Responsible for managing all rescue operations during the shift to produce the safest and most productive life saving outcomes. • Operated firefighting vehicles, providing a constant water source in support of firefighters in fire suppression activities. • Served as a medic in ambulances that responded to hundreds of medical calls.