Acts as a working team lead to three or more team or project members in a technology organization. Responsible for assigning tasks and/or project resources; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise to less experienced analysts. Provides input to supervisors on team member performance. Other duties can be varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications,systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; may act as an internal consultant regarding use of tools and processes; evaluates service level agreement criteria; identifies gaps incurrent technology processes and recommends changes to assure SLA's can be supported; performs complex migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and creates and/or provides related training;troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; and creates, updates and tests the business continuation plan