Charles Bess Email and Phone Number

City Treasurer and Recorder

Plant Engineering Manager of a custom ambulance manufacturer

Directed a multi-site international staff supporting 130 multi-disciplined engineers and production professionals for Test, Packaging, Production, and Customer Care of $400M Computer Telephony Product Line. Implemented software tools, automation, and performance optimization to reduce time to market, increase test effectiveness by an order of magnitude, and reduce production costs resulting in over $10M in annual savings.

Led the Customer Services group of a venture capital funded telephony company in sales and support of a “one number” telephone service spanning voice, fax, messaging and email. Worked with third party supplier to launch direct customer billing. Forged alliances with independent telephone companies to launch joint ventures. Partnered with Sales and Marketing to develop, package and sell new telephony products to market.

Led multiple cross-functional development teams composed of multidisciplinary leaders from marketing, product management, R&D, sales, customer support, and manufacturing for the development and delivery of cellular and telephone electronic products. Launched 28 new Cellular and Wireless products resulting in $121M in sales.

Designed, implemented, and maintained surface mount production facilities for circuit pack production during the transition of Western Electric to AT&T following the divestiture of the Bell System. Co-Patent holder for “Apparatus and Method for Assembling Circuit Structures” awarded in 1993. Developed best practices for hardware production used in multiple facilities and developed improved production techniques that cut time to market by half, reduced supply inventory by $50M and improved… Show more Designed, implemented, and maintained surface mount production facilities for circuit pack production during the transition of Western Electric to AT&T following the divestiture of the Bell System. Co-Patent holder for “Apparatus and Method for Assembling Circuit Structures” awarded in 1993. Developed best practices for hardware production used in multiple facilities and developed improved production techniques that cut time to market by half, reduced supply inventory by $50M and improved quality six sigma. Show less