Charles Burden Email & Phone Number

Richmond, Virginia Area

ITIL Governance & Compliance IT Resource Supply and DemandIT Infrastructure / Application Production SupportChange, Incident, Problem, Resiliency & Stability Management

National

Direct all technology operations for 600 personnel Enterprise Outsourcing Solutions organization. Oversee networks, infrastructure, servers, security, desktop, and mobile. Develop and execute long and short-term department vision and ensure alignment with strategic business goals. Monitor 6 programmers to develop and support internal company applications and IT assets. Oversee architecture and technology development encompassing cost-benefit analysis, investment rationalization, and… Show more Direct all technology operations for 600 personnel Enterprise Outsourcing Solutions organization. Oversee networks, infrastructure, servers, security, desktop, and mobile. Develop and execute long and short-term department vision and ensure alignment with strategic business goals. Monitor 6 programmers to develop and support internal company applications and IT assets. Oversee architecture and technology development encompassing cost-benefit analysis, investment rationalization, and forecasting. Command $3.2MM annual budget. Manage special projects and ensure timely and successful completion. Supervise 4 direct reports. Show less

National

Accountable for all major aspects of technology projects, providing leadership and direction for the IT/IS group.​ This role will act as the IT champion, aligning technology projects with business objectives, and ensuring deliverables are met.​ This position will have budget responsibilities, balancing the monetary impact to the business with successful project completion.

National

Ensured efficient function of all field service operations. Drove operational process improvement of technical field service delivery through strategic and tactical initiatives for business encompassing 300 customer contracts and $50MM in annual revenue. Managed subcontractors, budgets, and sustained contract profitability. Operated in multi-vendor environment to deliver onsite hardware and software support. Identified areas on efficiency improvement and cost reduction and provided solutions… Show more Ensured efficient function of all field service operations. Drove operational process improvement of technical field service delivery through strategic and tactical initiatives for business encompassing 300 customer contracts and $50MM in annual revenue. Managed subcontractors, budgets, and sustained contract profitability. Operated in multi-vendor environment to deliver onsite hardware and software support. Identified areas on efficiency improvement and cost reduction and provided solutions. Supervised SLA goals. Oversaw 6 direct reports and 365 technicians. Show less

Mid-Atlantic

Managed all activities of onsite employees to provide network, helpdesk, hardware, and infrastructure support and maintenance. Headed $56MM IT Lifecycle Solution, overseeing project plans, contract management, client services, P&L, and training and development. Developed and executed strategic organizational plans. Additionally managed sales and consulting services. Directed SLA, SLO, OLAs, RFPs, and RFQs. Leveraged expertise in RFP design, preparation, and management to support National… Show more Managed all activities of onsite employees to provide network, helpdesk, hardware, and infrastructure support and maintenance. Headed $56MM IT Lifecycle Solution, overseeing project plans, contract management, client services, P&L, and training and development. Developed and executed strategic organizational plans. Additionally managed sales and consulting services. Directed SLA, SLO, OLAs, RFPs, and RFQs. Leveraged expertise in RFP design, preparation, and management to support National Technology LifeCycle Team. Negotiated contracts and managed client relationships. Provided onsite point-of-contact support for customers. Show less

Virginia

Delivered operations and technical field service management for business locations spanning 4 states. Oversaw contract negotiations and renewals. Trained, developed, and mentored technical support and administrative personnel to increase organizational capabilities. Controlled P&L activities. Drove consistent increase in customer satisfaction, acting as B2B point-person to provide efficient support for Fortune 500 clients including Anheuser Busch, Liberty Mutual, FedEx, GE, and Coca-Cola.

Served as single B2B point of contact in providing customer sales and service support to various multi-national clients, such as Anheuser Busch Corporate, Liberty Mutual Insurance, MCI, Greyhound, Bell Atlantic, Federal Express, GE, Coca Cola, GTE, and Northern Telecom.

Uss Enterprise (Cvn-65)

Designed, installed, operated, and maintained state-of-the-art information systems. Technologies included local and wide area networks, mainframes, mini and microcomputer systems and associated peripheral devices. Perform functions of computer system analyst, operate telecommunications systems including automated networks and the full spectrum of data links and circuits.