Charles D. Email & Phone Number

Round Rock, TX, US

Glen Rose, Texas, United States

• Install buried copper and fiber drop cable to provide permanent Windstream network access to commercial and residential customers. Utilize technical knowledge and expertise with a customer focus to create meaningful.
• Provide permanent residential internet solutions in a safe and timely manner.
• Deliver exceptional customer service, addressing client concerns and providing clear explanations throughout the installation process, resulting in a satisfaction rating over 95% in a five-month timeframe.

Texas, United States

• Oversee integrated network control centers and manage multichannel communication systems to ensure uninterrupted service. Install, maintain, and repair fiber optic and cable wiring to meet evolving network.
• Consulted technical manuals for complex equipment to identify and resolve faults frequently.
• Drafted and edited a comprehensive continuity plan to enhance success in future exercises and equipment validation efforts.
• Diagnosed and reengineered a point-to-point line of sight antenna with another team member.

Granbury, Texas, United States

• Maintained high staff morale and upheld superior service standards as Shift Leader. Enforced safety and quality protocols in compliance with corporate guidelines and local regulations. Streamlined workflow by managing.
• Drafted and communicated weekly performance reports and goals covering all areas of the restaurant’s operations.
• Expanded the restaurant team significantly within a two-month timeframe.
• Achieved the restaurant’s highest score on a corporate food quality assessment.

Dallas, Texas, United States

Maintain high staff morale and upheld superior service standards as Shift Leader. Enforce safety and quality protocols in compliance with corporate guidelines and local regulations. Streamline workflow by managing diverse range of tasks. Cultivate and maintain professional relations with team members.

Temple Terrace, FL

Ensure cleanliness and proper shelving procedure on both floors of the facility.Develop patron interaction skills via in-person service at the circulation desk.Provide technical support and instruction to library patrons using electronic resources and reference tools.Resolve patron computer and printer issues in computer lab.

Granbury, TX

Streamline workflow by excelling in diverse range of tasks.Cultivate and maintain professional relations with co-workers.

Granbury, TX

Maintain grounds including trimming, weeding, and general cleaning up.

Bachelor Of Arts - Ba, Liberal Studies

Activities and Societies: Chamber Choir, Footlighters, ChorusComponents in English, Communication, Biblical History, and Music History

Iranian/Persian Language

Associate Of Arts - Aa

Information Technology

Comprehensive training encompassing ITIL 4 Foundations, CompTIA A+, Network+, and Security+ topics.